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Form of workPosition Title: Social Worker (Behavioral Health Care Coordinator II)Locations: Remote Indiana (Remote Work) Anticipated Start Date: 06/24Expected Duration: 5+ months Job Type: Contract to HireShift: 8-5PM EST/No OT mandated at this time, Training 8-5 ESTPay Rate: $38.50/hr on W2.
Job Description:Walk me through the day-to-day responsibilities of this the role and a description of the project (Outside of Workday JD):
* Managing tasks in personal queue in TruCare
* Working through numerous different spreadsheets and creating referrals
* Outreaching to members to assist them with identified care coordination needs
* Documenting all interaction with members/providers/other team members
* Calling providers to assist with appointments, prescriptions, other health related needs
* Checking and responding to email throughout the day
Required Skills/Experience:
Experience in Behavioral Health settings
Experience & knowledge in community resources available
Electronic medical record use/documentation
Preferred Skills/ Experience:
Care/treatment plan development
Engaging challenging populations
Experience with assessments like PHQ9, GAD7, Vanderbilt
Education Requirement: Bachelor's Degree in relevant field (Social Work, Psychology, or similar field)
Describe the performance expectations/metrics for this individual and their team:
* Meet Care Management Department Targets as defined by leadership:
o Active Case load Expectations: 120
o Case Load LOS: 90 days
o Maintain up to date TruCare Tasks: No tasks overdue greater than 7 days
o Enrollments per Month: Average of 40 new enrollments per month
o Enrollment Completion Efficiency: Timely enrollment completion with average completion within one week (7 business days) of start date
o Call Volume to Meet Outreach/Engagement/Enrollment Expectations: Average of 300 calls per month
* Meet department audit standards. Audit Standards include:
o Maintaining an average of 90% on audits completed for the calendar year
o Quality documentation- documentation is thorough, easy to read/follow, etc.
o Quality care plans- elements are related to each other, member focused, etc.
o Appropriate referrals to resources to support member needs
o Appropriate case acuity designation
o Appropriate case duration
o Processes are appropriately followed
* Achieve HBR initiatives and HEDIS measure improvement as defined by department leadership.
Tell me about what their first day looks like:
* Meet with MHS People Leader
* Attend IT Support Session
* Attend MHS New Hire Orientation sessions on day 1 and 2
Benefits:
BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.
About BCforward:
Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.
BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.
BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.
To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.
This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.
Interested candidates please send resume in Word format Please reference job code 222068 when responding to this ad.
