Beauty Consultant

General Description

Primary Responsibilities:

Customer Service & Sales

• Proactively approaches customers in a friendly manner to engage, determine needs and help them make buying decisions about desired product.
• Shares product knowledge and application techniques with customers to generate interest and close the sale
• Suggests additional products to customers to increase the basket size
• Introduce customers to Beauty Virtual tools.
• Meets or exceeds prescribed sales goals and productivity standards
• Promotes Find More with customers to drive sales and enhance customer experience
• Actively engages customers to support the company’s Instant Credit Application Process
• Actively engages customers with JCP Rewards and gift card programs - Listens to customer issues in a calm and agreeable manner to resolve problems
• Understands the local beauty industry competitive landscape and what products / services they offer
• Proactivley supports diverse and inclusive brands in stores that enable us to deliver an exceptional customer experience

Checkout Standards

• Completes Point of Sale checkout processes including returns and re-ticketing merchandise
• Assists with signing and merchandising standards at department checkout counter
• Utilizes Mobile Warrior when necessary to support line management
• Proactively calls for assistance when additional help is needed at checkout
• Notifies leadership when checkout supplies are running low; assists with replenishment of supplies

General Operations

• Takes personal action to replenish products from shipments, stockrooms, and understock including not-for-resale items such as tester strips, applicators, tissue, etc., while ensuring core standards are maintained
• Participates in product tester creation and management including cleaning process
• Conducts sales floor recovery processes to ensure an organized, clean, and hygienic store environment is maintained and set to core standards
• Participates in Merchandise Transfer Out (MTO), Return to Vendor (RTV), Mark Out of Stock & Destroy (MOSD) and Expired Product processes
• Participates in inventory processes such as cycle counts, stock ledger updates, radio frequency identification scans, and annual inventory, etc
• Completes pricing and signing processes within Beauty department; stays abreast of company beauty marketing efforts

Performance Standards

• Supports company shrink and safety initiatives
• Consistently meets established performance standards for the role, including (but not limited to) product sales, customer service, and productivity
• Meets or exceeds company attendance and on-time standards
• Participates in ongoing skills development through company and/or vendor provided training and skill practice

Job Type: Part-time

Pay: From $13.50 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Schedule:

• Day shift
• Evening shift
• Every weekend
• Monday to Friday
• Morning shift
• Rotating weekends
• Weekends as needed
• Weekends only

Work Location: In person