BDC/Internet Director Automotive

This is for a Large Used Car Dealership (Fullerton/Orange area)
Industry: Automotive

Schedule: Mon-Fri 9-6 (some flexibility)
On-site only, no remote working
Base pay $60,000/ year
Bonus potential: $57,00/year
Total Compensation Potential is $117,000/year based on performance.
Reporting Structure: Reports to the General Sales Manager

Job Summary:
Ingram Interactive, a leading automotive industry company, seeks a highly motivated and experienced BDC/Internet Director for a client.  As the BDC/Internet Director, you will oversee and manage our Business Development Center (BDC) operations. You will play a crucial role in driving sales, enhancing customer experience, and optimizing the efficiency of our BDC/Internet department.

Responsibilities:

• Monitor and ensure adherence to the processes and policies to maximize the performance of the BDC/Internet department
• Lead and manage a team of BDC representatives to achieve sales targets and customer satisfaction goals
• Manage the Internet Sales Managers within the Internet Department
• Monitor and analyze key metrics to identify areas for improvement and implement necessary changes
• Collaborate with other departments, such as sales and marketing, to ensure seamless coordination and alignment of efforts
• Establish and maintain effective communication channels with customers to build strong relationships and enhance the overall customer experience
• Stay up-to-date with industry trends and best practices to continuously improve the BDC operations
• Train, mentor, and motivate BDC representatives to enhance their skills and performance
• Prepare regular reports on the performance of the BDC department and present findings to the management

Qualifications:

• Bachelor's degree in Business Administration, Marketing, or a related field Preferred
• Proven experience in a similar role, preferably in the automotive industry
• Strong leadership and management skills with the ability to inspire and motivate a team
• Excellent communication and interpersonal skills
• Ability to analyze data and make data-driven decisions
• Proficiency in CRM software and other relevant tools
• Ability to work in a fast-paced and dynamic environment
• Strong problem-solving and decision-making abilities
• Pass a background and drug test

If you are a results-oriented individual with a passion for the automotive industry and a proven track record in managing BDC operations, we would love to hear from you. Submit your resume to Ingram Interactive and take your career to new heights!