BDC Sales Representative

Job Title: BDC Sales Representative

Job Description

Be able to identify sales leads among new and existing customers and maintain client relationships. They develop new business by scouting leads via the internet, phone, mailings, and tradeshows. They promote sales and implement marketing campaigns to increase revenue in chosen market areas.

Responsibilities

• Check email frequently and respond to inquiries immediately.
• Present initial financing options based on customer needs.
• Answer customer calls and establish follow-up with sales appointments.
• Deliver inquiries/messages intended for other sales personnel and departments promptly.
• Provide customers with initial product information and direct them to the appropriate dealership resources.
• Direct customers to produce information resources, including those available on the internet.
• Handle all incoming internet and phone leads.
• Participate in team and process development sessions – keeping positive relationships with teammates, sales teams, and dealership management.
• Be available to promptly respond to live chat, phone, and email inquiries in a professional and well-spoken manner.
• Follow up with leads that are not ready to make an appointment or no-show.
• Contacting clients prior to appointment date to confirm appointment.
• Mailing marketing letters to provided leads.
• Following up post visit to ensure customer satisfaction.
• Receiving inbound sales phone calls and leads.
• Placing outbound phone calls to potential leads.

Qualifications

• Previous experience in BDC sales (Preferred not required)
• Bilingual in Spanish/English (Preferred not required)
• Phone - Customer service experience
• Must maintain 100% of all factories required training, including being 100% compliant within the first 30 days of hire

Skill Sets

• Strong negotiation skills
• Deadline and detail-oriented
• Ability to build rapport with clients

Core Competencies

• Customer service and excellent verbal communication skills- via phone, or experience in hospitality/retail- 40%
• Proficient in written communication- emails- 20%
• Critical thinking with the ability to come up with creative solutions- 20%
• Driven to exceed established goals (goal awareness)- 10%

Joining our team as a BDC Sales Representative will provide you with an opportunity to utilize your sales skills, develop a strong understanding of our products/services, and contribute to the growth and success of our organization. If you are a results-driven individual with a passion for sales and customer satisfaction, we'd love to hear from you. Apply today!