BDC Manager / Internet Director

Job Summary

A BDC Representative is responsible for receiving incoming calls, establishing relationships with customers and scheduling appointments for the Sales Department. They will keep our entire sales staff informed on industry trends and customer needs.

Specific Job-Related Duties and Responsibilities

• Create, maintain and measure the internet and business development processes.
• Oversee incoming leads for sales department.
• Generate appointments and quotes by means of proactive outbound prospecting and lead activity management in an effort to qualify and market to potential customers.
• Attract potential clients and retain current clientele by answering product and service questions received via phone and/or internet.
• Check email frequently and respond to inquiries immediately.
• Responsible for making outbound sold and unsold follow-up calls.
• Strive for continual improvement in the BDC and the company as a whole.
• Give recognition when it is earned.

General Company Related Duties and Responsibilities

• Report to work within acceptable time frames and company standards.
• Maintain appropriate degree of professionalism towards customers and coworkers.

Qualifications

• Minimum high school diploma or GED equivalent required
• Prior Sales Leadership – Dealership experience required
• Prior BDC/Internet Sales experience recommended
• Excellent communication and customer service skills
• Strong computer & phone skills (Internet, MS Outlook, CRM)
• Strong understanding BDC and CRM tools
• Professional appearance and work ethic
• Self-motivated, goal oriented, and ability to work within a fast-paced environment
• Current, valid driver’s license and satisfactory Motor Vehicle Report (MVR)

Working Conditions

The employee will work indoors in a professional office environment.  

While this list is intended to be an accurate reflection of the current job, this is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job.  The company reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change (i.e., emergencies, changes in personnel, work load, rush jobs, or technological developments). Be ready and willing to perform additional tasks or duties as needed or requested by management.