Address
Form of workDescription
Requirements
- Greet guests in an upbeat and positive manner.
- Enthusiastically demonstrate knowledge of beer, spirits, wines, and menu items, including house specials, item descriptions, ingredients, and preparation techniques.
- Uses non-intrusive suggestive selling techniques to sell beverages and food items at the bar.
- Take beverage and food orders according to service standards.
- Serve and replenish drinks in a timely manner, offer refills or a new drink when the glass is approximately half full.
- Input orders accurately into POS system using the Universal Seating guidelines.
- Resolve guest complaints ensuring guest satisfaction and communicates situation to management.
- Efficiently handle and count all cash and credit card transactions and account for all monies pertaining to bar banks.
- Adhere to the proper par stock ordering procedures.
- Know when and how to enforce the customer limit regulations.
- Ensure proper age of guests through identification procedure set by Company.
- Explain to guests how the players club card entitles them to special benefits including cash back, cash coupons, special promotions, and offerings.
- Enroll and create new member accounts.
- Review daily event calendar and be familiar with current activities/offerings and all Casino/Hotel current promotions etc.
- Print cash and/or comp vouchers, reprint player cards, issue pin code numbers, enroll new players for new player incentives.
- Issue jackpot payouts and cash-outs for gaming players.
- Enter jackpot data information in the computer system accurately.
- Check coolers to ensure proper operations, orders and stocks bar supplies, checks the CO2 tanks and changes beer keys (as applicable).
- Responsible for maintaining the cleanliness of the tavern and ensuring that the bar, dining room, and restrooms are neat and well stocked. This side work may include but is not limited to wiping down counters, cleaning dishes, restocking service areas and bathrooms, sweeping the dining room floor, refilling condiments, stocking the bar, and restocking the refrigerator.
- Accept payment for check from the guests, settle using approved method, and tender change or receipts back to guest, ensuring all required signatures are obtained.
- Extend courteous departures as guests leave and invite them to return.
- Maintain knowledge of tavern events and local activities in order to respond to guest inquiries.
- Ensure all food and drink is served within health, safety, and sanitation guidelines.
- Assist other team members, when needed, in instances of food running, side work, drink orders.
- Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company's guest service culture standards.
- Perform other duties as assigned.
Requirements
- Previous bartending experience preferred.
- Experience providing high-touch guest service expected in fun, high-energy environment.
- Knowledge of beers, spirits, and wines.
- Must be comfortable with self-banking.
- Must be team-oriented.
- Ability to manage multiple tasks and remain calm in a very high-paced, busy environment.
- Previous experience exercising sound judgment when dealing with difficult guest situations.
- Proven experience providing high level of guest service.
- Previous experience with point-of-sale systems, computers, and calculators.
- At least 21 years of age.
- High school diploma or equivalent preferred.
- Ability to effectively communicate in English, both written and verbal
- Obtain and maintain all work cards as required by the company.
- Verify right to work in the United States.
