Barista/Brand Ambassador

Utica Coffee Roasting continues to experience growth in many areas of our business. If you are committed to excellent customer service, can act as a brand ambassador, and have a passion for craft coffee you may have what we are looking for.

Our employees are encouraged to work in all facets of our business. This allows each employee to understand our products, our culture, our mission, and our purpose in this local community. The ability to positively communicate the best attributes of Utica, Rome and the Mohawk Valley to our customers is part of the job.

We seek to build upon the skills of our employees and guide them into positions where their skills and interests match the needs of our business. Employment with Utica Coffee is a process and prospective employees must be willing to explore positions throughout our business.

A positive attitude, and the ability to see the bigger picture of our business is critical to our collective success.

The successful candidate(s) will intuitively understand the importance of a completely positive customer experience, and make it happen. An intuitive sense to do the right thing - and not the easiest thing. This often extends beyond one's defined responsibilities, but lies in complete customer satisfaction of Quality, Service, and Relationship.

Responsibilities

• Greet customers as they enter & assist both behind and in front of the counter
• Give customers drink menus and answer their questions regarding ingredients
• Educate our customers on coffee, our company, and our area
• Take orders while paying attention to details (e.g. preferences of coffee blend, dairy and sugar ratios)
• Prepare beverages following recipes
• Give a top notch customer experience
• Serve beverages and prepared food, like cookies, pastries and muffins
• Receive and process payments (cash and credit cards)
• Keep the cafe clean, both behind the bar and in the customer area
• Maintain stock of clean mugs and plates
• Check if brewing equipment operates properly and report any maintenance needs
• Comply with health and safety regulations
• Communicate customer feedback to managers and recommend new menu items

Skills

• Previous work experience as a Barista or Waiter/Waitress
• Customer Service Skills
• Independent Problem Solving
• Hands-on experience with brewing equipment
• Knowledge of sanitation regulations
• Flexibility to work various shifts
• Basic math skills
• Ability to gauge customers’ preferences
• Excellent communication skills
• High school diploma; relevant training is a plus

Job Type: Full-time

Pay: $15.00 - $25.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid sick time
• Paid time off
• Vision insurance

Restaurant type:

• Coffee shop

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Application Question(s):

• Are you available to work weekends?

Experience:

• Guest services: 1 year (Preferred)
• Barista experience: 1 year (Preferred)

Shift availability:

• Day Shift (Preferred)

Work Location: In person