Operations
- Adhere to all company policies and protocols, both behind the bar and at the front of the house, including those for cash handling and safety, while maintaining a clean and organized workspace so fellow team members can locate resources and products quickly
- Ensure that the company’s brand is properly reflected by keeping a well maintained, clean, well-organized, and stocked coffee bar
- Uphold the company’s standards regarding merchandising, inventory, and rotation of store products
- Offer relevant, thoughtful ideas and suggestions for improving operations
- Ensure adherence to the company’s dress code, as well as all health and safety requirements
Drink Quality/Education
- Prepare and serve coffee and tea beverages that adhere to the company’s freshness and quality standards ensuring that they consistently reflect the company’s recipe and presentation standards
- Complete the required training modules contained in the Retail Training Manual; Baristas are encouraged to pursue the completion of additional training modules
- Maintain coffee knowledge on current offerings and confidently and accurately communicate product information to guests
- Actively participate in coffee and tea tastings to further product knowledge and help identify any issues or deficiencies
- Educate guests and staff on all coffee and teas carried
- Assist in the training and development of new staff
- Attend training sessions to constantly advance education on coffee, tea, merchandise, and espresso bar skills; work with your Educator to further your barista skills
- Demonstrate an ongoing pursuit of education, training, and industry trends
Guest Engagement
- Ensure guests are warmly received and welcomed; engage the guests in a sincere and friendly manner, including greeting guests with a smile, thanking them for their patronage, and preparing drinks in an expedient manner
- Respond to questions, orders, and concerns with patience, confidence, and professionalism
- Engage guests about their drink preferences and tailor suggestions accordingly
- Facilitate easy dialogue with guests regarding other product offerings, including whole bean coffee, tea, complimentary food offerings, merchandise, as well as any current promotions
Team Engagement
- Participate in store-wide profit initiatives
- Offer strategic input or suggestions as to how to increase store profitability
- Demonstrate initiative with routine tasks
Education Requirements
- High School Diploma or General Education Degree (GED), AND experience in the specialty coffee, retail, hospitality, and/or customer service industries
Qualifications
- Ability to maintain a pleasant disposition and sense of urgency with helping guests
- Demonstrate a passion for coffee and tea
- Capability to interface and maintain effective relationships with co-workers and guests
- A logical and methodological approach to problem-solving
- Flexible, with the ability to multi-task in a highly demanding, stressful environment
- Maintain a calm demeanor during periods of high volume
- Ability to cooperate successfully as a member of a team
- Ability to communicate effectively with others, including giving and receiving feedback on the quality of services
- Communicate clearly, honestly, and promptly
- Ability to use available resources to answer questions
- Maintain regular and consistent attendance and punctuality
- Strong cash handling skills
Language Skills
- Ability to read and speak English proficiently.
Physical Demands
- While performing the duties of this job, the employee is regularly required to see, talk and hear.
- The employee frequently is required to stand, walk, sit; use hands to handle or feel; reach with hands and arms; and stoop, kneel, or crouch.
- The employee must occasionally lift and/or move up to 50 pounds.
- At times, may require more than 40 hours per week to perform the essential duties of the position.
- Fine hand manipulation (keyboarding and register).
Work Environment
- Retail store environment.
- The noise level in the work environment is usually moderate.
Benefits
- 401(k) with Company Match
- Medical, Dental, and Vision Insurance
- Employee Discounts
- Flexible schedule
- Paid Time Off and Sick Leave
- Paid Training
- Employee Assistance Program
Compensation
- 17.33 per hour + tips
Job Type: Part-time
Pay: $17.33 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Restaurant type:
- Coffee shop
Shift:
- 8 hour shift
Weekly day range:
- Weekends as needed
Work Location: In person