· Promote trust and respect among associates.
· Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
· Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
· Prepare beverage selections to recipe and standards and to customer’s requests using proper equipment.
· Tender transactions using company best practices.
· Offer product samples to help customers discover new items or products for which they inquire about.
· Inform customers of coffee shop specials.
· Provide customers with fresh products that they have ordered and the correct portion size (or as close as possible to the amount ordered) to prevent shrink.
· Recommend coffee shop items to customers to ensure they get the products they want and need.
· Use all equipment in coffee shop such as the refrigerators, freezers, slicers, and ovens according to company guidelines.
· Adequately prepare, package, label and inventory ingredients in merchandise.
· Check product quality to ensure freshness. Review “sell by” dates and take appropriate action.
· Properly use kitchen equipment, espresso machine, blender, computerized scale, steamer, etc.
· Label, stock and inventory department merchandise.
· Report product ordering/shipping discrepancies to the department manager.
· Display a positive attitude.
· Stay current with present, future, seasonal and special ads.
· Adhere to all food safety regulations and guidelines.
· Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
· Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
· Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
· Notify management of customer or employee accidents.
· Report all safety risk, or issues, and illegal activity, including: robbery, theft or fraud.
· Must be able to perform the essential functions of this position with or without reasonable accommodation.
Job Types: Full-time, Part-time
Pay: From $13.35 per hour
Benefits:
- Employee discount
- Flexible schedule
- Paid training
Restaurant type:
- Coffee shop
Shift:
- Day shift
- Evening shift
Weekly day range:
- Weekends as needed
Experience:
- Guest services: 1 year (Preferred)
- Barista experience: 1 year (Preferred)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
Work Location: In person