Barista / Manager - in - Training

OVERVIEW & EXPECTATIONS

The Exit 11 Barista is the face of our company and our customer service expert!

• As a manager, Flexibility is a MUST!
• Exit 11 is a 7 day a week business.  As a manager you need to be able to cover shifts when needed at a moments notice.  
• Act with integrity, honesty and knowledge that promote the culture, values and mission of Exit 11 Coffee
• Deliver exemplary customer service to all customers by acting with a customer comes-first attitude and connecting with the customers
• Discover and responds to customer needs
• Provide quality beverages and food products consistently for all customers by adhering to all recipes
• Follow all health, safety and sanitation guidelines
• Maintain regular and punctual attendance
• Represent the brand professionally by following the dress code standards

RESPONSIBILITIES (TRAINING PROVIDED):

• Memorize all espresso, coffee and specialty beverages, food items and descriptions
• Know how to prepare and serve all Exit 11 menu items
• Stock inventory and supplies
• Have a thorough knowledge of the espresso machine, coffee brewers, grill and know how to properly operate all onsite equipment
• Prepare iced, blended and hot espresso and coffee drinks
• Treat all customers and employees with respect and dignity ensuring a positive customer experience and team environment
• Maintain composure and a calm demeanor with any customer and co-worker issues
• Handle cash, close drawer and prepare deposits
• Clean all equipment and workspace
• Have a sense of urgency and efficiency
• Follow and complete the upkeep, opening, closing and cleaning lists daily
• Open and close the location efficiently and appropriately

PREFERRED QUALIFICATIONS AND EXPERIENCE

• MUST LOVE COFFEE!
• Have Flexibility
• Experience in the service and hospitality industry
• Experience in working in a fast paced environment
• Excellent communication and interpersonal skills
• High attention to detail
• Ability to multi-task and prioritize effectively