Bar Supervisor

Blue Lake Casino & Hotel

POSITION DESCRIPTION

MANAGEMENT RETAINS THE RIGHT TO CHANGE JOB DESCRIPTION AS DEEMED NECESSARY

Job Title:Bar Supervisor

Department: Lounge

Reports To: F&B Manager

FLSA Status: Exempt

Prepared By: Human Resource Manager

Prepared Date: February 7, 2024

Approved By: CEO

Approved Date: February 7, 2024

Position open until filled.

JOB SUMMARY

The Bar Supervisor is responsible for overseeing the day-to-day operations in the bar including efficient sales of beverages, staff training and supervision, compliance with all health and safety standards, maintaining inventory, providing excellent guest service, associated administrative duties, and assisting other areas of the Food & Beverage department as needed.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Responsible for all aspects of daily lounge operation.
• Ensure that health and safety standards are maintained and cleanliness procedures are consistently implemented.
• Responsible for all aspects of supervising staff including hiring, firing, scheduling, training, evaluations, recognition, and disciplinary action.
• Ensures the Lounge operates in accordance with its Liquor License including compliance with all training, service, and ID check requirements.
• Develops and promotes promotional items and events to increase sales.
• Provides bar staffing and services for all special events on property.
• Responsible for maintaining proper inventory levels of all products and ordering inventory as needed.
• Develops and maintains current drink menu and pricing.
• Responsible for lounge related information and maintenance of the POS.
• Verifies the quality of all items served conform to established quality control standards.
• Carries out operational policies and procedures.
• Knows Casino policies and procedures and complies with position requirements.
• Handles customer and Team Members complaints as necessary
• Assist in developing annual area budget and staffing needs.
• Other duties as assigned by management, including any supervisor, manager, or executive.

Promotes the following within the department and among all Team Members:

• Creates an atmosphere of FUN for all casino guests.
• Encourages mutual respect, dignity and integrity with all Team Members, by setting positive examples at all times.
• Maintains a professional departmental, company and community reputation.

Blue Lake Casino & Hotel requires Team Members, on a continual basis:

• To maintain a professional departmental, company and community reputation.
• To enforce performance standards, policies and procedures as they relate to the department.
• To maintain a consistent, regular attendance record.

SUPERVISORY RESPONSIBILITIES

This position typically supervises a staff of approximately up to 20 Team Members. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training Team Members; planning, assigning, and directing work; appraising performance; rewarding and disciplining Team Members; addressing complaints and resolving problems.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

EDUCATION and/or EXPERIENCE

Prefer bachelor’s degree in Hospitality, Restaurant Management, or closely related field. Must have a minimum of three (3) years Bar Supervisory experience with strong knowledge of bar operations and mixology or an equivalent combination of education, training, and experience. Must know all applicable sanitation procedures and HACCP policies.

ESSENTIAL SKILLS

• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments.
• Delegation - Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.
• Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals.; Completes tasks on time or notifies appropriate person with an alternate plan.
• Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or Team Members of organization.

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS

• Must complete RBS (Responsible Beverage Service) training for serving alcohol responsibly within one month of being employed and maintain a valid certificate while employed thereafter.
• Must possess a current Food Handlers Permit (ServSafe, etc.).

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; talk or hear and taste or smell. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the Team Member is frequently exposed to cigarette smoke and occasionally exposed to hazards of wet floors. The noise level in the work environment is usually very loud.