BANQUET & CONVENTION SHIFT MANAGER

Position Summary:  

This position is responsible for supporting the Banquet and Conventions Assistant Manager with the proper operations of all events to ensure successful completion.

Primary Duties and Responsibilities: includes but not limited to:

• Responsible for ensuring successful service and execution of all events
• Responsible for meeting timeliness of all events as dictated by the Banquets Event Order
• Assists with determining event space requirements
• Assists with scheduling staff according to Banquets and Conventions services requirements and organizes tip disbursement according to department policies and procedures
• Responsible for maintaining accurate billing for customers
• Oversees the Banquet staff and operations of all events, as dictated by the Banquets Event Order
• Knowledge of all Fire Marshal requirements

Secondary Duties and Responsibilities:

• Follows and enforces all departmental sanitation and safety techniques
• Knowledge of alcoholic offerings and wine menus
• Knowledge of food menus and ingredients
• Conducts pre-shift meetings and ongoing training with the staff
• Interacts one on one with clients
• Maintains accurate time and attendance records and completes weekly payroll for the staff
• Assists with interviewing applicants for openings within the Banquet department
• Provides feedback on employee evaluations
• Notifies the Engineering department of any maintenance or repairs that need to be made to the Banquets and Conventions facility or equipment
• Orders products in a cost efficient manner

Competencies:  Incumbent will master the following competencies while in this position:

• Thorough knowledge of operational policies with regard to hours of operation, types of menus offered, restaurant concepts and marketing programs
• Basic knowledge of wine, beer, spirits, glassware, garnishes and beverage service techniques
• Good understanding of food products, including sauces, dairy and cheeses, cuts of meat, fowl and fish, fruits and vegetables, pasta, breads and starches and desserts and pastry
• Knowledge of Ballroom, Convention Center, storeroom locations and various catering areas throughout the casino
• Thorough knowledge of the point of sale systems
• Working knowledge of the Air Wall system
• Knowledge of the Mohegan Tribal Employment Rights Ordinance (TERO) as it relates to employment

Training Requirements:

• Must attend all appropriate Human Resources Supervisor Training classes
• Knowledge of Ascent, EmpowerTime and Manager Self Service systems
• SMART alcohol awareness
• Serve Safe Training

Physical Demands and Work Environment:

• Must be able to lift up to 50 lbs.
• Must be able to stand and walk for extended periods of time
• Must be able to work in outside elements, as needed
• Must be able to work various shifts and flexible hours

This is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with the job.  Mohegan Sun reserves the right to make changes in the above job description whenever necessary

Minimum Education and Qualifications:

• High School Diploma or equivalent
• Two years of experience in Food and Beverage, Catering Sales and Convention Services with at least one year of supervisory experience and at least one year of experience in event planning in a property of at least five hundred rooms
• Must have a thorough knowledge of state liquor laws
• Must possess excellent interpersonal and communication skills