Banquet Captain

JOB SUMMARYBanquet Captain is responsible for ensuring that excellent guest service is provided throughout the banquet department and carrying out all daily duties associated with the events scheduled. Supervise and coordinate activities during banquet functions to ensure the meeting space is clean and set according to the banquet event orders, and that all food and beverages are served promptly and accurately. JOB DUTIES

• Arrive at scheduled start time in appropriate uniform and ready for work.
• Assists the Banquet Manager with supervising banquets and functions within the hotel.
• Trains new employees in service, banquet, and guest service skills
• Ensures all equipment is in meeting rooms and that rooms are set (table, linen, silverware, glassware, food area) according to the banquet event orders.
• Reviews BEO’s for errors and make corrections.
• Ensures that the set-up of the banquet function is completed in a timely manner and team members are assigned to their designated areas.
• Ensures that meeting rooms are clean and maintained.
• Supervises and assists in the cleaning and resetting of banquet room(s); supervises and performs all assigned side work including replenishing condiments and restocking banquet shelves with supplies.
• Conducts pre-function meetings with staff to ensure the proper service and requirements of banquet functions are met.
• Greet, host, and respond to requests of the meeting organizer in a friendly and courteous manner
• Consistently inspect the cleanliness of uniforms and appearance standards of all team members, and make corrections as needed.
• Establish and maintain an effective communication and information system through logs, emails, daily and weekly meetings, and open communication with all departments.
• Assist with ordering, inventory, scheduling, and other administrative tasks.
• Watch for safety hazards and report them immediately to the appropriate member of management.
• Maintain control of keys issued and return them at the end of each shift.
• Attend all mandatory Department and Hotel meetings.
• Complete all required training within the time-frame allotted.
• Act in accordance with fire, health, and safety regulations and follow the correct procedures as required.
• Perform other duties as directed, developed, or assigned.
• Support environmental commitments by acquiring the knowledge, skills, and values to be a leader in the global goal of “greening” the hospitality industry.

***THIS IS A TIPPED POSITION***

MINIMUM REQUIREMENTS

• Minimum 18 years of age
• US work authorization required
• Must meet grooming standards
• Minimum of one year banquet experience in a captain/supervisor role
• Previous hotel/resort experience (preferred)
• Complete knowledge of banquet preparations, service standards, and service etiquette
• Knowledge of appropriate table settings and flatware
• Must be able to read & execute a BEO
• Working knowledge of Delphi/Salesforce (preferred)
• Able to work as part of a team
• Able to work with little or no supervision
• Able to prioritize, organize, and follow-up
• Strong attention to detail and ability to make concise decisions
• Able to effectively communicate in English, in both written and verbal forms
• Ability to write routine reports and correspondence
• Able to demonstrate high energy and strong enthusiasm for customer service
• Able to work on your feet for extended periods
• Able to lift and carry up to 50 pounds
• Willingness to work varied shifts, including weekends and holidays

***Must be available to work between the hours of 3pm-1am, including some weekends & holidays. Must be flexible; schedule subject to change based on changing business levels***

Competitive Benefits Package includes: 401(k), 401(k) matching, Medical, Dental & Vision Insurance, Company Paid Life & ADD Insurance, Voluntary Life & ADD Insurance, Ancillary Options, Pet Insurance, Direct Deposit, Flexible Spending Accounts, and Health Savings Account. You will also enjoy benefits like hotel & other discounts, paid time off, tuition reimbursement, an employee assistance program, etc.

EOE/M/F/V/D