Banking Call Center Representative

A Financial Institution is hiring multiple Customer Service Representatives to join the team for a great long term remote opportunity in Murray, UT!

Responsibilities:

• Provide first call resolution whenever possible utilizing the tools available.
• Respond to incoming customer inquiries via phone and written correspondence such as account balances and interest rates and fees.
• Record customer information for all calls and correspondence in the customer service database.
• Answer questions regarding account types and banking products, such as CDs, Money Market Accounts, Loans, Credit/Debit Cards, and credit bureau inquiries.
• Troubleshoot online and mobile banking inquiries including browser and operating system issues.
• Actively engage customers in conversations about their financial needs and goals to match them with products or services that may benefit them.
• Resolve credit inquiry disputes, debit card claims, and bill pay claims.

Qualifications:

• Must have a high school diploma or equivalent
• 1-2+ years of Call Center experience required
• Must type 40 WPM
• Must understand principles and processes for providing customer services.
• Requires strong skills in attention to detail and the ability to thoroughly complete work tasks
• Must have experience with Microsoft Excel and Word

**If Interested: 

Please apply to the job application!

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.