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Form of workPosition Summary Details
The Baggage Agent provides support to the Baggage Service Office and is responsible for the leadership of Baggage Service Agents by ensuring they are effectively working with customers to assist with them with delayed, damaged or pilfered baggage.
SALARY: $19/hr.
- The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant's experience, skills, abilities, geographic location, and alignment with market data.
Benefit Information:
- ABM offers a comprehensive benefits package. For information about ABM's benefits, visit ABM 2023 Employee Benefits | Front Line Team Members
Essential Functions
- Ability to be empathetic, mindful and helpful to customers who have been separated from the belongings
- Resourceful when dealing with mishandled baggage by tracing and reuniting customers with their belongings
Responsibilities
- Ability to read IATA tickets to determine flight departure times and connecting carriers
- Screens all interline passengers prior to placing bags on the interline return belts
- Ensures baggage tagging is correct
- Direct and assist passengers with mis checked or short-checked bags
- Handles misplaced/lost baggage claims and provides reports to Carriers
- Evaluates customer's need concerning airline locations
- Is able to meet the Station's attendance standards
- Other duties as assigned
Qualifications
- Must be 18 years of age or older.
- Must meet all requirements to receive required airport SIDA badge and Customs Seal (if applicable),
Preferred Qualifications:
- Customer Service Experience
- 1 yr of similar work experience
ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.
ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.
ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you'll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you're looking for a frontline or professional position, you can find post-military career opportunities across ABM.
ABM directs all applicants to apply at www.abm.com ABM does not accept unsolicited resumes.
