Back Office Ophthalmology Practice

Back Office Coordinator, Hill Vision Services, Lake St. Louis, MO

Hill Vision Services - we are a busy Ophthalmology practice with offices in the Glen Carbon, IL, Lake St. Louis and Creve Coeur, MO areas. Our team members are the backbone of our practice and are the ones who make the patient experience an amazing one!

We have an immediate opening for Back Office Coordinator in our Lake St. Louis, MO office. This position is responsible for providing the highest level of communication and service to all patients, surgeons, affiliate staff, managers, and colleagues.

All duties are subject to change. The following list is impossible to be all-inclusive:

General Responsibilities

• Telephone management
• Scheduling of appointments
• Responsible for telephone and call direction
• Responsible for retrieval of messages
• Additional office equipment management
• Coordinate, log, and report repairs needed for computers, copy, fax machines
• Medical Records
• Route all medical records requests from patients or attorneys to the director of medical records for authorization and direction
• Scheduling Responsibilities
• Chart creation/assembly
• Demographics and data entry
• Spot-check patient demographic data entry
• Log errors to identify patterns and trends
• Billing Responsibilities - balancing the daily payment log in preparation of sending to the home office.
• Ensure that all fees were collected, particularly add-on cases

Requirements

MINIMUM QUALIFICATIONS

Education and Experience:

• High school diploma or GED required
• Stable work history in a medical/surgical practice for at least 5 years and a strong insurance background
• Demonstrated ability to work in a team environment and mentor employees
• Ability to perform and cover for each administrative job manager supervises

ESSENTIAL SKILLS AND ABILITIES

• Must have proficient computer skills
• Must be able to answer calls in a friendly and enthusiastic manner
• Must be able to properly triage patient calls
• Must be able to handle multiple projects at one time accurately and efficiently
• Must be able to problem solve
• Must be detailed oriented
• Must have excellent communication skills, proper grammar and writing capability
• Must be team-oriented
• Must be self-directed, highly motivated, able to multi-task, work under pressure in a fast-paced environment
• Must be able to handle multiple projects accurately and efficiently at one time
• Must have exceptional interpersonal skills
• Must possess a caring, patient, and friendly attitude
• Must be familiar with all forms associated with the patient’s medical record (paper / electronic)

We understand the importance of work-life balance and want our team members to thrive personally and professionally. In addition to a rewarding career, we offer a comprehensive wellness package that includes exciting benefits such as:

• Excellent health insurance benefits
• Generous 401k matching program with immediate 100% vesting
• Paid time off with immediate accrual
• Paid holidays available on day one
• Free counseling and support services
• Employee Perk Package

If you are seeking new adventures in patient care and have a passion for going above and beyond to ensure all our patients are given the best patient experience, then we want to hear from you... Please Apply!

Job Type: Full-time

Pay: $15.00 - $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift

Experience:

• medical practice: 1 year (Preferred)

Work Location: In person