AYS/One Touch Operator

Knowledge, Skills, and Competencies:

- High work ethic and self-initiative
- Proven experience with strong customer service skills
- Regular attendance according to established guidelines
- May be required to work varying schedules to reflect the business needs of the property
- Focus and maintain attention to tasks and complete work assignments on time despite
frequent interruptions
- Use arithmetic to accurately check totals and make correct changes.
- Efficiently and accurately operate a computer.
- Ability to maintain excellent relationships with staff and maintain staff and guest
confidentiality at all times

Physical Requirements:

- Stand, sit, and walk for varying lengths of time, often long periods
- Lift approximately fifty (50) pounds of guest luggage or supplies on and off a cart using
safe lifting techniques
- Good communication skills, both written and verbal, with guests and associates,
including the ability to give directions, instructions, and information, answer questions, and
provide service required.
- Grasping, writing, standing, sitting, walking, repetitive motions, pulling, pushing,
listening and hearing ability and visual ability
- Know and be able to administer first aid
- Direct evacuations in an emergency

This job description is not an exhaustive list of all job functions that are required of an
employee in this position. Therefore, other duties may be asked of an employee in this position
occasionally.

Core Responsibilities:  $23.00hr

Hotel Experience Required.

- Answer all external and internal phone calls. Take messages and transfer calls to the
correct areas throughout the property.
- Make reservations for all future guests for the hotel, restaurant, and spa, using up

- Selling techniques to maximize revenue. Understand the selling strategy for the hotel by
knowing the status of room inventory and following it closely to ensure the reservations.
are accepted for the correct rates and dates.
- Aggressively sell hotel rooms to maximize transient room revenue using up-selling and
yield management techniques per company policy.
- Educate incoming guests of hotel amenities and services available during their
stay. Inform guests of the variety of entertainment and restaurant venues in the local
community, offering value to their stay.
- Take and input all in-room dining orders, using up-selling techniques to maximize
revenues.
- Take and input all reservations for the Spa, using up-selling techniques to maximize.
revenues.
- Dispatch all guest requests to the proper departments using the designated program.
Follow up with the department and guest to ensure the completion of the request.
- Process all changes and cancellations for group reservations. Prepare group guest lists
before arrival.
- Anticipate guest needs, respond promptly, acknowledge all guests, and maintain
positive guest relations at all times.

- Resolve guest complaints, ensuring guest satisfaction in each interaction.
- Promptly, accurately, and efficiently know how and where to post all charges.
- Have a complete working knowledge of the Front Office computer or manual system,
including all daily transactions that are not performed often.
- Know hotel property, hotel staff, and hotel services, including hours of
operation. Give clear directions to hotel facilities for inquiring guests.
- Efficiently operate PBX and accurately connect incoming calls professionally and efficiently. All calls should be answered in 3 rings

- Work in a cooperative and friendly manner with fellow associates.
- Practice a culture of guest service in all you do; promote courtesy, goodwill, and a
positive attitude in every encounter.
- Perform any reasonable request as assigned or directed by management.