AWS Application Support

AWS Application Support Engineer

This position involves Service management for an AI project.  Will guide/support customers for smooth digital transformation operation.

Duties:

·        Technical support and configuration change design on AWS S3, EC2, serverless component, LakeFormation, & Snowflake.

·        Help the hands-on setup and issue solving using IT knowledge including Network, Windows desktop, and MS SQL server.

·        Discuss with offshore team, and IT management/members in the U.S (both local and National).

·        Create/Update documentsfor system monitoring reports, User guidelines, and solution diagrams with the supervisor.

This position involves project support of digital transformation platform development and Data analysis environment, Customer/stakeholder communication management support.

·        Discuss with stakeholders in the U.S. and the IT Delivery team for issue-solving and smooth implementation.

·        Guide users to onboard the Data Exchange platform, e.g. Access permission assessment for each user to the appropriate dataset, new user registration support, VDI Setup support

·        Create/Update any document for reporting, User guide, and Process design with the supervisor.

QUALIFICATIONS

·        3+ years of IT delivery support

• Superb collaborator and communicator, comfortable, confident, and experienced in guiding abstract into actions
• Customer communication skills and experience working with customer support throughout the development cycle
• Take ownership and resolve complex technical issues for high customer satisfaction
• Broad understanding of the data landscape and technologies, and the entertainment industry
• Analytical and passionate approach to details

·        5+ years of IT capability

• Experience supporting an application operation and development in the AWS environment is required.
• Familiarity with common IT support for Windows OS, Mobile application, and system operation
• General IT infrastructure and network knowledge are required. (e.g. DOS command, Proxy, Firewall, Authentication)
• Basic DBMS skill (SQL query, Administrator for MS SQL server,) is required.
• Experience or working knowledge with Microsoft Office (Word, Excel, PowerPoint)
• Technical ability to support and maintain hardware and peripheral devices (Smartwatches, Security cameras) is plus.
• General knowledge of requirement designing and testing and drafting operation manuals for user experience is plus.
• Experience with Project management tools (MS Teams, JIRA, Confluence, etc.) is plus
• Application knowledge in the entertainment industry preferred.