Job Description
Key Responsibilities:
- Troubleshoot and debug applications in the field using industry-standard software languages, including Crestron, Extron, QSC, and others.
- Efficiently make graphical user interface adjustments as directed during field assignments.
- Evaluate existing systems and provide accurate information for Software Developers to create functional code.
- Systematically troubleshoot, identify potential failure causes, and thoroughly test all points of failure.
- Accurately complete all required documentation and forms throughout the service and troubleshooting process.
- Configure installed devices to optimal settings.
- Load and configure Control & DSP codes.
- Test and force-fail systems on-site to ensure robust performance.
- Communicate effectively with Software Developers, Lead Installers, Installation Manager, Service Manager, and Systems and Design Engineering teams regarding system-related queries and concerns.
- Open service tickets with manufacturers and collaborate with them during on-site troubleshooting.
- Create Local Area Networks (LANs) for device communication, separate from the client's existing network infrastructure.
- Establish WLANs for wireless device communication.
- Maintain professional communication with client IT staff regarding specific system requirements and potential issues.
Qualifications and Requirements:
- High School Diploma or GED required.
- Preferred certifications in Poly, Q-SYS, Crestron, and/or Biamp software.
- Exceptional organizational skills and attention to detail.
- Proficient in reading and comprehending audiovisual engineering drawings.
- Prior experience in reading, understanding, and explaining CAD functional, riser, and architectural drawings.
- Self-motivated individual who excels in both team and independent work settings.
- Strong documentation skills and extreme attention to detail.
- Ability to interpret and convey a comprehensive understanding of system requirements.
- Excellent written and verbal communication skills.
- Exceptional customer service skills.
- Strong problem-solving abilities.
- Valid driver's license with an excellent driving record.
- Willingness to work nights, weekends, and overtime as needed.
- Ability to lift and carry up to 50 pounds.
- Willingness to travel overnight for approximately 10 to 15% of the work year, with distribution among the installation team based on workload and skillsets.