Automotive Warranty Administrator Southern Volkswagen Greenbrier

The Automotive Warranty Administrator performs a wide range of administrative and office support duties associated with vehicle warranties. He or she ensures the dealership is paid for all warranty work in an accurate and timely fashion by preparing, flagging, submitting, and following up on each claim. The Administrator coordinates with vendors and manufacturers to ensure prompt receipt of replacement parts, schedules warranty appointments, and educates customers to set expectations. In addition, he or she keeps abreast of all factory recalls, announcements, and procedures.
The ideal candidate for this position has a high school diploma or GED, some post secondary education (degree, coursework, or certification), two years of experience in a similar position, knowledge of automotive parts and service, strong administrative, organizational, math, and computer skills, and exceptional interpersonal skills. Fluent English speaking and written communication skills, good time management skills, and professional dress, speech, and behavior are all required for this position.
RESPONSIBILITIES

• Communicates with customers and service technicians to define the scope of a warranty claim resolution and to set expectations
• Prepares, reviews, and processes warranty claims
• Follows up with each claim to ensure service delivery to the customer and compensation for the dealership
• Provides administrative assistance as needed
• Provides timely and accurate reports as required

QUALIFICATIONS

• High school diploma or GED required; some post high school education or training preferred
• Two years relevant experience required
• Knowledge of automotive servicing or repair highly desired
• Excellent computer and Microsoft Office skills
• Excellent communication skills, verbal and written
• Excellent math skills, including basic computations (add, subtract, multiply, divide) and the ability to apply concepts of basic algebra and geometry

PHYSICAL DEMANDS

This is an in-person position and your attendance is required in order to maintain employment. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The employee is frequently required to sit, stand, walk, reach with hands and arms, and talk or hear.

The year was 1979 when the Southern Auto Group opened its first location in the Hampton Roads area. Today, this massive conglomerate has grown into 16 core dealerships located in Chesapeake, Newport News, Norfolk, and Virginia Beach. There are 15 new car brands that include: Chrysler, Jeep, Dodge, Ram Trucks, FIAT, Alfa Romeo, Chevrolet, Ford, Buick, GMC, Kia, Volkswagen, Nissan, Hyundai, and Acura. Plus, state-of-the-art Collision Centers, a Pre-owned Car and Truck Liquidation Outlet, and over 700 employees on its payroll.

Due to a consistent increase in business, the dealerships are always looking for qualified candidates to fill a variety of positions. In addition to the vast opportunities we have available, you will find that management encourages and promotes advancement opportunities within each dealership.

Take advantage of this opportunity to work for one of the Largest Auto Groups in Hampton Roads!

Discover more about our organization at DrivingSouthern.com. Or check out our Facebook page at www.facebook.com/SouthernAutoGroup.

We are an Equal Opportunity Employer. All applicants will be considered without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or any other protected characteristic.

• Health Insurance
• Health Savings Account
• Medical GAP Insurance
• Dental
• 401(k) Retirement Plan - John Hancock
• Paid Vacation
• Paid Birthday Off
• Paid Holidays
• Short Term and Long Term Disability (Voluntary Benefit)
• Accident Solution Plan (Voluntary Benefit)
• Life Insurance (Voluntary Benefit)
• Cancer Protection Insurance (Voluntary Benefit)
• MASA Medical Transport Solutions (Voluntary Benefit)
• Employee Car Buying Program
• Direct Deposit