Automotive Title Clerk - Adesa

Automotive Title Clerk

Job Summary:  The Automotive Title Clerk processes incoming titles ensuring transferability to buyer in an efficient and accurate manner. Maintains consistently high standards on accuracy and efficiency.  Must know, practice and ensure that company policies and procedures and state or federal laws are followed at all times.

Responsibilities and Duties include but are not limited to the following:

Provide excellent customer service: 

• Make sure customers receive prompt, efficient and courteous attention.  Notify Office Manager if a challenge arises with a title that cannot be resolved.
• Handle incoming calls from dealer representatives with title issues and/or questions.
• Maintain a professional appearance, orderly work environment and friendly disposition by greeting others.  
• Provide prompt and courteous service.  Demonstrate friendliness and greet every customer as they enter and participate at the sale. 
• Resolve any customer complaints in a friendly, courteous manner and advise Office Manager of all serious complaints or incidences.

Process Titles:

• Receive by comparing the entire VIN number to AMS, MV50's, Lien Release and any other paperwork that may be attached.  Verify the odometer reading, release of liens, "free and clear" title, line of ownership is properly documented and that the titles contain no alteration. Look for announcements in AMS in title management against the boxes checked on the title or MV50 - verify they are accurate.  Ensure titles are delivered to purchasing dealer. File titles in appropriate location.
• Pull reports, customer worksheets, vehicle inventory and title absent list at the end of the day on auction day. 
• Keep updated notes on outstanding problem titles to assure issues are resolved in a timely manner.

Payment process:

• Process payments for dealers - count checks, money orders, cashier's checks, and provide a receipt.
• Process check payments for dealers.

Other:

• Maintain knowledge of DMV laws and regulations as related to vehicle titles.
• Practice and promote teamwork at all times.  Set a good personal example of attitude and performance.
• Respond to and follow proper procedures on employee and customer accidents, injuries, and loss or damage to any property.  Report all incidents to the Manager. 
• Practice and promote company Core Values: Integrity, Customer Care, Innovation, Safety, Teamwork, Employee Welfare, Community Involvement and Fun.

Qualifications:

• High School Diploma or GED preferred.
• One (1) year of title experience at dealership or auto auction is required.
• Effective customer relations, communication and interpersonal skills required.
• Computer skills preferred.

ABOUT US 

ADESA US, a Carvana-owned company, currently operates 56 locations throughout the US. Our Vehicle Service & Logistics Centers, some up to 200 acres, provide a wide array of vehicle services including repair & reconditioning, auction remarketing, and hub distribution. Our inventory comprises hundreds of thousands of vehicles across North America from retail to commercial, OEM & more. 

As an industry leader, ADESA is poised for a multi-year expansion including huge investments in facilities, massive sales growth, and an ever-increasing inventory of vehicles! We are looking for great people who want to take this journey with us! 

AT ADESA, WE'RE SERIOUS ABOUT YOU AND YOUR FUTURE. 

Competitive pay | Tool reimbursement program | Tuition reimbursement programs | Career path opportunities | More! 

OUR EMPLOYEES ARE IMPORTANT TO US.  

Generous time off! | Paid vacations | Paid holidays | PTO | Sick leave | Medical PPO | Dental | Vision | Life insurance | AD&D insurance | Short-term disability insurance | 401K w/ match | Health care savings accounts | 100% company-paid healthcare premiums for employees

Legal Stuff
Hiring is contingent on passing a complete background check.  This role is not eligible for visa sponsorship.
ADESA is an equal employment opportunity employer.  All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law.  ADESA also prohibits harassment of applicants or employees based on any of these protected categories.
Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.