Address
Form of workJob Details
Job Location
Administration - 9200 Keystone Crossing - Indianapolis, IN
Remote Type
Fully Remote
Position Type
Full Time
Education Level
High School
Travel Percentage
Road Warrior
Job Category
Automotive
Description
Position Summary:
Acts as a liaison between AAA members and Approved Auto Repair (AAR) / Emergency Road Service (ERS) facilities to ensure repair services & road service are rendered in conformance with Club, AAA National Quality Standards, as well as federal, state, and local ordinances. This position ensures that Approved facilities follow generally accepted sound business and repair practices, follow the program code of ethics, and will arbitrate claims and disputes arising from the repair providers" service or from ERS. Inspects current and prospective facilities to ensure tools, equipment, and personnel are in compliance with all Club and National Quality Standards on a continual basis. Additionally, this position develops, expands, and improves independent contractor network to assure Emergency Road Service (ERS) territory is sufficiently covered and able to provide quality service to members. This position should provide continuity, communication and complaint resolution between Communication Center Operations, Members, ERS Independent Contractors and Approved Repair facilities.
Responsibilities:
Conduct interviews, inspections, and briefings with prospective facilities.
Prepares and presents documentation to the AAR review committee for consideration and potential approval of facility.
Arranges and conducts contract signings for approved AAR/ERS facilities.
Conducts annual inspections of ERS facilities and quarterly AAR inspections of facilities assigned by the VP of Automotive Services.
Monitors, assists, and ensures AAR facilities are in compliance with contract provisions and National Quality Standards.
Promotes AAR/ERS program value-added enhancements by interfacing with local industry and government agencies and Club coordinated public relations and media contact.
Prepares and submits requested reports on a timely basis.
Provides technical assistance in investigations, dispute resolution and arbitration.
Develops programs that enhance ERS and communicates those to the independent contractors.
Assists independent contractors with resolution of any payment issues.
Demonstrates strong knowledge of towing techniques and automotive repair.
Coordinates service information and issues to the local branch manager.
Ensure background checks conducted on all contractor owners and drivers in compliance with AAA National standards.
Audit contractors to ensure maintenance of minimum insurance requirements at all times.
Develop and maintain battery service network including training, evaluating, and providing action plans to contractors as well as the development of fixed site locations at our existing AAR/AAB facilities.
Develop and institute the national Roadside Problem-Solving Technician program (RPST) training for all independent contractor owners and drivers.
Additional duties as assigned by management.
Supervisory Responsibilities: This position does have direct supervisory responsibilities.
Qualifications
Physical Effort:
1. Combination of office environment and mechanical service shops and outside environment and exposure to hazardous chemicals, paints, and corrosives.
2. Intermittently sitting, standing, and stooping
3. Required to talk and hear
4. Frequently lift to 50 pounds
5. Specific vision abilities required by this job include close vision and distance vision
Education and/or Experience:
High School Graduate or General Education Degree (GED Required
Associates Degree in Automotive: Preferred
2 to 4 years experience as an automotive technician or manager
Computer Skills: Microsoft Office
Web Design Software
Automotive Field Software
Certifications & Licenses: A.S.E. Certification A1-A8 and L1 designations.
Other Requirements:
Valid drivers license
Driving record in accordance with AAA Associate Driver Safety Guide
Job Location
Administration - 9200 Keystone Crossing - Indianapolis, IN
Remote Type
Fully Remote
Position Type
Full Time
Education Level
High School
Travel Percentage
Road Warrior
Job Category
Automotive
Description
Position Summary:
Acts as a liaison between AAA members and Approved Auto Repair (AAR) / Emergency Road Service (ERS) facilities to ensure repair services & road service are rendered in conformance with Club, AAA National Quality Standards, as well as federal, state, and local ordinances. This position ensures that Approved facilities follow generally accepted sound business and repair practices, follow the program code of ethics, and will arbitrate claims and disputes arising from the repair providers" service or from ERS. Inspects current and prospective facilities to ensure tools, equipment, and personnel are in compliance with all Club and National Quality Standards on a continual basis. Additionally, this position develops, expands, and improves independent contractor network to assure Emergency Road Service (ERS) territory is sufficiently covered and able to provide quality service to members. This position should provide continuity, communication and complaint resolution between Communication Center Operations, Members, ERS Independent Contractors and Approved Repair facilities.
Responsibilities:
Conduct interviews, inspections, and briefings with prospective facilities.
Prepares and presents documentation to the AAR review committee for consideration and potential approval of facility.
Arranges and conducts contract signings for approved AAR/ERS facilities.
Conducts annual inspections of ERS facilities and quarterly AAR inspections of facilities assigned by the VP of Automotive Services.
Monitors, assists, and ensures AAR facilities are in compliance with contract provisions and National Quality Standards.
Promotes AAR/ERS program value-added enhancements by interfacing with local industry and government agencies and Club coordinated public relations and media contact.
Prepares and submits requested reports on a timely basis.
Provides technical assistance in investigations, dispute resolution and arbitration.
Develops programs that enhance ERS and communicates those to the independent contractors.
Assists independent contractors with resolution of any payment issues.
Demonstrates strong knowledge of towing techniques and automotive repair.
Coordinates service information and issues to the local branch manager.
Ensure background checks conducted on all contractor owners and drivers in compliance with AAA National standards.
Audit contractors to ensure maintenance of minimum insurance requirements at all times.
Develop and maintain battery service network including training, evaluating, and providing action plans to contractors as well as the development of fixed site locations at our existing AAR/AAB facilities.
Develop and institute the national Roadside Problem-Solving Technician program (RPST) training for all independent contractor owners and drivers.
Additional duties as assigned by management.
Supervisory Responsibilities: This position does have direct supervisory responsibilities.
Qualifications
Physical Effort:
1. Combination of office environment and mechanical service shops and outside environment and exposure to hazardous chemicals, paints, and corrosives.
2. Intermittently sitting, standing, and stooping
3. Required to talk and hear
4. Frequently lift to 50 pounds
5. Specific vision abilities required by this job include close vision and distance vision
Education and/or Experience:
High School Graduate or General Education Degree (GED Required
Associates Degree in Automotive: Preferred
2 to 4 years experience as an automotive technician or manager
Computer Skills: Microsoft Office
Web Design Software
Automotive Field Software
Certifications & Licenses: A.S.E. Certification A1-A8 and L1 designations.
Other Requirements:
Valid drivers license
Driving record in accordance with AAA Associate Driver Safety Guide
