Automotive Service Writer / Manager

About Us:

We are a fast paced auto service facility with top notch professional technicians. We are looking for a sharp, talented individual who is a natural leader with good initiative to get things done. We are family owned, when we hire we look to build life long relationships. Good people make up our team; good people with great attitudes and work ethic.

About the Job:

Our Service Writers need to have expert automotive knowledge so they can help identify and explain the problems a customer is having. They also have to be great listeners, friendly and excellent communicators. Our Service Writers are interacting with our technicians and ensuring the clients are kept up to date on the progress of their vehicles in a timely manner. People with very detailed mindsets excel in this role as well as people who enjoy being social with our clients. The owner and the manager are both prior military and have a no-

Important characteristics we are looking for;

- Initiative. One needs to have the ability get things done without being directed. This is a self starting type of role. If you are the type of person that always needs to be told what to do - then this is not for you.

- Attention to detail. You will need to pay close attention to the customer needs, technician needs and the overall flow of the shop. Its like a concert and all the notes are details. One needs to be able to comprehend and direct as needed.

- Critical Thinking. Clients come to us with problems, its up to us to solve them. You will need to be sharp and concise with your thoughts and actions to ensure everyone is taken care of in a timely manner.

- Problem Solving. We work with some of the finest European cars and trucks. Many have complex issues. We need to be able to work through them quickly and efficiently. Also, we are a fast paced auto shop - there are hiccups and bumps, its up to you how they are solved.

$ Compensation is paid at an hourly rate

$ Paid vacation time

$ Medical, Dental and Vision

A typical work day for a Service Writer includes:

• Greeting customers and asking them to explain the car issue
• Writing up customer information
• Communicating customer information to a technician
• Inputting customer and vehicle information into a customer relationship management system and service database
• Writing and tracking service work
• Creating automotive work estimates by determining labor, supplies, and materials needed
• Billing clients and managing work transactions
• Responding to customer questions and communications during the service process'
• This Job Is:
• A job for which military experienced candidates are encouraged to apply

• A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more
• A job for which all ages, including older job seekers, are encouraged to apply
• Open to applicants who do not have a college diplomaWork Remotely

Job Type: Full-time

Pay: $25.00 - $35.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Day range:

• Monday to Friday

Shift:

• 8 hour shift

Education:

• High school or equivalent (Preferred)

Experience:

• Automotive service: 2 years (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: In person