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SalaryPRIMARY JOB FUNCTIONS: The primary function of this position is to provide prompt and courteous service to all NAPA customers over the telephone, in the store, or in the dealer’s shop. This person must be able to look up the parts application in the NAPA parts catalogs or in TAMS. The parts professional must process orders for customers with a high degree of accuracy, efficiency, and courtesy. He/she will be required to assist and advise customers in determining how to best meet their needs, often dealing with questions and problems of a highly technical nature. Therefore, it is essential that the parts professional have good business judgment, a thorough understanding of automotive systems, and excellent selling skills. The parts professional must also exhibit a thorough knowledge of NAPA products, performance standards, warranties, sales programs, and operating policies. This person will have direct contact with customers and, therefore, neatness in personal appearance and the ability to establish and maintain good customer relations in a professional manner is a must. The parts professional also serves as a resource for advice to other store personnel. SECONDARY JOB FUNCTIONS: Some secondary, but essential functions of the position include: the maintenance of current NAPA catalogs, price sheets, quick reference guides, interchange listings, illustrated parts guides, numerical listings, technical tips, installation instructions, etc.; the supervision of the phone room/commercial customer service area (if appropriate) and dispatch of delivery drivers; the ability to provide service to National Accounts, NAPA AutoCare dealers, municipalities, and specialty accounts such as PBE, heavy duty fleets, machine shops, tools and equipment, etc.; and the ability to process special orders for customers and to handle the paperwork generated by the store, its customers, and the D.C. This person must also adhere to all safety rules and security programs; keep the store properly stocked and keep the work area, sales area, and stockroom clean, uncluttered, and properly maintained; and be willing to participate in training and to perform all other duties as requested by management.
Customer Relations/Sales and Marketing Activities • Make calls on assigned customers on regularly scheduled intervals. • Show customers samples or descriptive materials explaining the features and benefits of available products and services. • Write orders for customers’ immediate needs and stocking requirements, maintain dealer-stocking guides for those accounts that maintain inventory, ensure proper maintenance of assigned DEBI accounts. • Provide customers with requested catalogs, POP and advertising materials. • Prospect for new customers on a regular basis Practice effective communications with customers and store personnel. Demonstrate understanding of products and their application. Show knowledge of NAPA cataloging and demonstrate ability to maintain up-todate materials. Demonstrate ability to determine customer's needs. Describe product features and their benefits to the customer. Support in current sales plans and promotions. Demonstrate ability to obtain parts not on hand by ordering parts (buyouts)
Job Type: Full-time
Pay: $16.75 - $17.50 per hour
Expected hours: No more than 40 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Vision insurance
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Weekends as needed
Education:
- High school or equivalent (Preferred)
Experience:
- Customer service: 2 years (Required)
License/Certification:
- NY State Drivers License (Required)
Willingness to travel:
- 75% (Required)
Work Location: On the road
