Automotive Parts Clerk - Jurupa Valley, CA

Hiring immediately!
Starting pay: $18.75 hourly

Job Summary: Reporting to the Shop Manager or the designated manager. The Shop Clerk will perform clerical duties as assigned in accordance with corporate guidelines. Provide accurate, friendly quality service to customers when processing customer transactions. Maintain consistently high standards on quality, efficiency and safety. Must know, practice and ensure company policies and procedures and state or federal laws are always followed.

Responsibilities and Duties include but are not limited to the following:

1. Provide prompt and courteous service:

• Demonstrate friendliness and greet every person with whom they come in contact.
• Maintain a professional appearance and a neat work environment consistent with the Company's Policies and Procedures.
• Be familiar with procedures for handling all aspects of customer questions, complaints or disputes.
• Resolve any customer complaints in a friendly, courteous manner and advise Management of all serious complaints or incidences.

2. Perform services:

• Perform various general clerical duties, maintain various files, data, produce reports and correspondence for the supervisor/manager.
• Must be familiar with fleet and factory account contracts; know authorized amounts for customer service transactions as described in the account contract.
• Post transactions to vehicle accounts in V-Trace, i.e. mechanical repairs, process customer billing, parts, PSI's, etc.
• Post the shop technician incentive pay for work performed and completed by flags submitted daily.
• Revise V-trace entries to ensure employees are accurately being paid for services performed.
• Compile information needed for various reports and assist in coordinating project-oriented duties at the discretion of the supervisor.
• Perform customer service transactions as described in the account contract. Work with other departments to ensure service transactions are authorized.
• Respond to customer inquiries pertaining to vehicles

Qualifications (Education and Experience):

• High School Diploma or GED preferred.
• 1 to 2 years of experience in the field or a related area.
• Auction knowledge and experience preferred
• Computer skills required to process customer billing
• Effective interpersonal communications skills
• Must have the ability to interact positively with others
• Customer interaction is required

ABOUT US

ADESA US, a Carvana-owned company, currently operates 56 locations throughout the US. Our Vehicle Service & Logistics Centers, some up to 200 acres, provide a wide array of vehicle services including repair & reconditioning, auction remarketing, and hub distribution. Our inventory comprises hundreds of thousands of vehicles across North America from retail to commercial, OEM & more.

As an industry leader, ADESA is poised for a multi-year expansion including huge investments in facilities, massive sales growth, and an ever-increasing inventory of vehicles! We are looking for great people who want to take this journey with us!

AT ADESA, WE'RE SERIOUS ABOUT YOU AND YOUR FUTURE.

Competitive pay | Tuition reimbursement programs | Career path opportunities | More!

OUR EMPLOYEES ARE IMPORTANT TO US.

Generous time off! | Paid vacations | Paid holidays | PTO | Sick leave | Medical PPO | Dental | Vision | Life insurance | AD&D insurance | Short-term disability insurance | 401K w/ match | Health care savings accounts | 100% company-paid healthcare premiums for employees

See us in action: Reconditioning Work at ADESA