Automotive Internet Bdc Specialist - Toyota Of Massapequa

We are looking for a BDC Specialist to join our team. The BDC Specialist works to ensure customer satisfaction and business growth. Our ideal candidate has a high school diploma or GED, excellent communication and presentation skills, good math skills, and a valid and clean driver's license.

We want to hire only the best, so you must pass a drug test and a background check.

We invest in our team through our benefits, long-term career opportunities, and training programs because we believe happy employees make happy customers. Our management team is dedicated to your success, we also offer great opportunity for professional development. If you are looking for a great opportunity to shift your career into drive, please apply with us today!

Responsibilities

• Promotes and seeks out opportunities to deliver a top-notch customer experience
• Interacts with customers to identify their individual needs and opportunities for new/used cars sales presentation
• Works closely with the BDC Manager and other BDC sales personnel to ensure sales lead opportunities are accounted for and appropriate notes are made in the CRM
• Completes phone calls as assigned by the BDC Manager
• Acts as a member of the BDC team, which includes cross-training for internet lead and incoming/outgoing telephone sales prospecting roles
• Conducts sales department service tours
• Stays informed about new products, features, accessories, etc., and their benefits to customers
• Attends product and sales training as requested by BDC
• Attends sales meetings
• Maintains a professional appearance
• Manages all required paperwork and records and prepares documentation (forms, reports, etc.) when needed
• Provides timely and accurate reports as required
• Greets all customers in a warm, sincere, and helpful manner
• Handles customer complaints or escalates when necessary
• Complies with and enforces all safety policies and procedures
• Performs other duties as assigned

Qualifications

• High school diploma or GED
• BDC experience preferred
• Sufficient reading skills to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
• Strong writing skills to write reports, business correspondence, procedure manuals, and advertising copy
• Presentation skills to share information and respond to questions from groups of managers, clients, customers, and the general public
• Mathematical skills to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
• Ability to interpret and follow instructions shared in written, verbal, diagram, or schedule
• Clean driving record and a valid driver’s license
• Must pass a pre-employment background and drug test
• Able to achieve goals with limited direct supervision
• Excellent communication, customer service, and problem solving skills, including the ability to maintain composure under stress

• Health Insurance
• Dental Insurance
• Vision Insurance
• Sick Leave
• 401(k)
• Paid Time Off (PTO)
• Competitive Pay Plans
• Employee Discount purchase program
• Employee Assistance programs
• Employee Referral Program