Automotive Assistant Service Manager

Paramus Chevrolet is a proud member of the VIP Automotive Group of Long Island, known for its exceptional leadership and customer-focused culture. Join our team for a professional work environment, continuous training, and the opportunity to be part of one of Long Island's most successful auto groups.

At VIP, our purpose is to create exceptional value and experiences for every customer, surpassing our competitors. Our mission is to be the foremost provider of automotive sales and service, empowering our staff to deliver memorable customer experiences.

Our team members enjoy a positive working environment with opportunities for professional growth through training and advancement from within the organization.

Click Link below to learn more about our group and dealership –

VIP Automotive Group
Paramus Chevrolet

Automotive Assistant Service Manager
Full-Time Opportunity
Monday – Saturday

Job Description & Duties:
To excel in this role, an individual must satisfactorily execute each essential duty.

• Develops forecasts for departmental goals and objectives and works towards achieving them.
• Manages reporting systems essential for both general management and the factory.
• Monitors and controls departmental performance through the use of relevant reports, tracking systems, and surveys.
• Promotes harmony and teamwork within the department and fosters collaboration with other departments.
• Stays informed about and complies with federal, state, and local regulations affecting service operations, including hazardous waste disposal, OSHA Right-to-Know, etc.
• Ensures understanding and adherence to manufacturer warranty and policy procedures.
• Maintains accountability for all documents, ensuring completeness and accuracy in processing.
• Conducts weekly department meetings to facilitate communication and coordination.
• Directs and schedules the activities of all department employees.
• Monitors technicians' daily productivity reports and verifies payroll records accordingly.
• Tracks and follows up on parts orders with the parts manager to ensure availability.
• Cultivates and sustains positive relationships with customers to encourage repeat and referral business.
• Informs repair technicians of time allowances specified on each repair order.
• Upholds high-quality service repairs and minimizes rework; conducts periodic spot checks of completed jobs for thoroughness and quality.
• Keeps abreast of new equipment and tools, making recommendations for purchases as needed.
• Ensures cleanliness in work areas and customer waiting areas.
• Establishes and maintains positive relationships with vocational and technical schools to enhance personnel recruitment.
• Ensures proper care, storage, and inventory of special tools.
• Maintains up-to-date and easily accessible customer service files for reference.
• Greets customers promptly and provides fair estimates on costs and time required for repairs and maintenance.
• Addresses customer complaints promptly and in accordance with dealership guidelines.
• Implements a 24-hour follow-up with all customers to confirm satisfaction with the service experience.
• Ensures a safe work environment and maintains a professional appearance.

Qualifications:

To excel in this role, candidates must perform each essential duty satisfactorily. The requirements above represent the necessary knowledge, skills, and abilities. Reasonable accommodations may be provided for individuals with disabilities.

Job Type:
Full-time

Salary:
$80,000.00 - $120,000.00 per year compensation commensurate with experience.

Benefits Include:

• Medical and Dental Insurance
• 401(k) Retirement Plan
• Employee Discounts on Vehicle Purchases, Parts, and Service
• Paid Time Off
• Supplemental Benefit Plans (Short-Term Disability, Long-Term Disability, Supplemental Life Insurance)
• Comprehensive Employee Recognition Programs
• Opportunities for Career Advancement
• Professional Development Assistance
• Retirement Plan

Schedule:

Monday to Saturday