Job Description
CVS Health is looking for a strong individual contributor responsible for Quality Assurance Testing our Cognitive Artificial Intelligence (AI) portfolio of products including voice and chat bots.
Start Date: As soon as possible
Duration of the engagement: 6+ months
Preferred location: On-Shore/United States; Remote; working hours Eastern Standard Time required
Rate Card Role: QA Tester / Analyst - Specialized II
Key Responsibilities:
Ability to create, execute and automate complex functional and regression test scenarios to avoid leaked defects.
Ensure test coverage and execution of test cases that exercise all critical inter-system integration points.
Accountable for initiatives of high complexity, high risk, and high visibility; handle multiple initiatives of varied complexity simultaneously; provide feedback on and suggestions for improving QA Procedures to IT Leads
Review and provide feedback on requirements, technical design, and specifications through User Story / Backlog Refinement sessions
Responsible for Test planning including Test Plans, Test Data Requirements, Test Scenarios, Test Cases, Test Results, Test Strategy and Test Summary reports) leveraging user stories, business requirements, UX design specifications
Conduct Manual and automated testing
Strong understanding of Defect Workflow, Agile methodology
Identify and document all defects and customer experience concerns
Manage the test artifacts and approval process
Required Qualifications:
7+ years in the software industry with Quality Assurance experience including
creating test plans, test cases, tracking defects, reporting status to various levels in the organization
English as a first language
Experience testing Natural language speech recognition, conversational AI and cognitive solutions
Experience with automated test tools including Cyara Botium & Velocity and/or Hammer
Preferred Qualifications:
Familiar with Text to Speech, Speech to Text
Familiarity with leveraging Postman for API testing
Experience working in SAFe / Agile
Understanding of Rally for project and test management
Background with IVR, call routing
Knowledge and experience testing software applications within the Healthcare industry
Required Skills : Quality
Additional Skills : Quality Engineer
Background Check :Yes