Auto Field Specialist - Santa Clara County Area

CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the top personal lines property and casualty insurance groups in the U.S. Our employees proudly live our core beliefs and fulfill our enduring purpose to help members prevent, prepare for and recover from life's uncertainties, and we're proud of the culture we create together. As we commit to progress over perfection, we recognize that every day is an opportunity to be innovative and adaptable. At CSAA IG, we hire good people for a brighter tomorrow. We are actively hiring for an Auto Field Specialist (DRN) in our Santa Clara County territory!

(Santa Cruz County territory includes: Morgan Hill, Santa Cruz, Freedom, and Scotts Valley)

Your Role: An Auto Field Specialist (DRN) is a virtual and field-based employee responsible for Direct Repair Network (DRN) performance, management and relationships to ensure financial and customer-driven results, including service level agreements, contract compliance and due diligence on shop background up to and including recommendation of adding / removing shops from program.

Your work:

• Responsible for vendor relationships, contract enforcement and due diligence; monitoring of direct repair network (DRN) shop performance through scorecard metrics analysis.
• Viewed as senior resource in given field for department and/or unit.
• Independently evaluate, negotiate and settle physical damage and total loss claims along with other suffixes (i.e. loss of use, property damage), which requires physical inspection and evaluation
• Prepares file for authority review with supervisor or manager for potential DRN candidates and to discontinue DRN contracts.
• Works within broad limits and authority on highly complex assignments requiring specialist knowledge.
• Negotiates settlement of claim with insured, third party and attorneys.
• Process payments appropriately and review with supervisor beyond authority, including resolving claims coverage issues.
• Requires ~3 of 5 days working in the field.
• Must live within daily driving distance of either territory to include the following locations: Morgan Hill, Santa Cruz, Freedom, and Scotts Valley

Required Experience, Education and Skills 

• 5+ years auto claims and/or physical damage appraiser experience required.
• Knowledge of auto repair estimates and systems required.
• Demonstrated technical knowledge and skills reflective of successful progression through job family levels, inclusive of auto-body repair practices and procedures
• Ability to independently manage relationships and contracts with DRN shops to ensure performance goals are achieved
• Outstanding negotiation skills.
• Strong interpersonal abilities.
• Strong analytical, problem-solving and organizational skills
• Basic math and working computer skills with technical ability to use a variety of software applications
• Able to work independently, be self-motivated and goal-oriented in a flexible, changing environment.
• High School (HS) or an equivalent combination of education and experience required
• May be required to obtain and maintain adjuster’s and/or appraisers license

What would make us excited about you? 

• Typically 6+ years of claims experience
• Knowledge of project and/or contract management

• Bachelor's degree in related area or an equivalent combination of education and experience preferred.
• Shows respect for differences through excellent communication skills with people from an array of backgrounds.
• Actively shapes our company culture (e.g., participating in employee resource groups, volunteering, etc.)
• Lives into cultural norms (e.g., willing to have cameras when it matters: helping onboard new team members, building relationships, etc.)

• Demonstrates a company ownership mindset, thinking beyond boundaries of their own area 
• Travels as needed for role, including divisional / team meetings and other in-person meetings 
• Fulfills business needs, which may include investing extra time, helping other teams, etc 

CSAA IG Careers 

At CSAA IG, we’re proudly devoted to protecting our customers, our employees, our communities, and the world at large. We are on a climate journey to continue to do better for our people, our business, and our planet. Taking bold action and leading by example. We are citizens for a changing world, and we continually change to meet it. 

Join us if you… 

• BELIEVE in a mission focused on building a community of service, rooted in inclusion and belonging. 
• COMMIT to being there for our customers and employees. 
• CREATE a sense of purpose that serves the greater good through innovation. 

Recognition: We offer a total compensation package, performance bonus, 401(k) with a company match, and so much more!  Read more about what we offer and what it is like to be a part of our dynamic team at https://careers.csaa-insurance.aaa.com/us/en/benefits 

In most cases, you will have the opportunity to choose your preferred working location from the following options when you join CSAA IG: remote, hybrid, or in-person. Submit your application to be considered. We communicate via email, so check your inbox and/or your spam folder to ensure you don’t miss important updates from us. If a reasonable accommodation is needed to participate in the job application or interview process, please contact TalentAcquisition@csaa.com. 

As part of our values, we are committed to supporting inclusion and diversity at CSAA IG. We actively celebrate colleagues’ different abilities, sexual orientation, ethnicity, and gender. Everyone is welcome and supported in their development at all stages in their journey with us. 

We are always recruiting, retaining, and promoting a diverse mix of colleagues who are representative of the U.S. workforce. The diversity of our team fosters a broad range of ideas and enables us to design and deliver a wide array of products to meet customers’ evolving needs. 

CSAA Insurance Group is an equal opportunity employer. 

The national average salary range for this position is $80,820 - $89,800. However, we have a location-based compensation structure. Our salary ranges vary and are calculated based on county of residence. The full salary range for this position across all the states we hire in is $72,810 - $107,900. This role also includes an opportunity for a company-wide annual discretionary bonus, through our Annual Incentive Plan (AIP), of up to 10% of eligible pay.

If you apply and are selected to continue in the recruiting process, we will schedule a preliminary call with you to discuss the role and will disclose during that call the available salary/hourly rate range based on your location. Factors used to determine the actual salary offered may include location, experience, or education. 

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