Auto Detailing Manager

Detailing Manager

Right On Detail

2225 cumulus av mcminnville

Job Type: Full-time and remote

About Right On Detail:
Right On Detail is a premier Auto Detailing company dedicated to providing top-notch services to our valued clients. With a commitment to excellence and attention to detail, we offer a range of detailing services aimed at enhancing and preserving the beauty of our customers' vehicles.

Job Description:
Right On Detail is seeking a dedicated and skilled Detailing Manager to join our team. The Detailing Manager will play a crucial role in ensuring smooth operations within our detailing business. This position requires excellent communication skills, strong attention to detail, and a passion for delivering exceptional customer service.

Responsibilities:

• Appointment Scheduling:
• Manage incoming appointment requests via phone, email, or online platforms.
• Coordinate scheduling to optimize workflow and ensure efficient allocation of resources.
• Communicate effectively with customers to confirm appointments, address inquiries, and provide relevant information about our services.
• Customer Relations:
• Serve as the primary point of contact for customer inquiries and concerns.
• Provide detailed information about our detailing services, pricing, and packages.
• Maintain a professional and courteous demeanor while interacting with customers, ensuring their satisfaction at every touchpoint.
• Detailing Services Expertise:
• Develop a comprehensive understanding of the detailing services offered by Right On Detail.
• Educate customers on the benefits and features of each service, tailoring recommendations to their specific needs and preferences.
• Collaborate with the detailing team to ensure consistency and quality in service delivery.
• Sales and Upselling:
• Actively promote additional services or upgrades to customers during scheduling and at the time of service.
• Utilize persuasive sales techniques to maximize revenue opportunities and enhance customer experience.
• Maintain detailed records of sales transactions and customer interactions for reporting purposes.
• Team Coordination:
• Work closely with the detailing team to assign tasks, prioritize workload, and maintain efficiency.
• Provide guidance and support to team members, fostering a positive work environment focused on excellence and customer satisfaction.
• Collaborate with management to implement process improvements and optimize operational procedures.

Requirements:

• Previous experience in customer service, sales, or a related field.
• Strong interpersonal and communication skills, both verbal and written.
• Proficiency in appointment scheduling and customer relationship management systems.
• Knowledge of Auto Detailing techniques, products, and equipment preferred.
• Ability to multitask, prioritize tasks, and work effectively under pressure.
• Flexibility to work weekends or evenings as needed.

Job Types: Full-time, Part-time

Pay: From $20.00 per hour

Expected hours: 20 – 40 per week

Benefits:

• Company car
• Employee discount
• Flexible schedule
• Opportunities for advancement
• Paid time off
• Paid training
• Profit sharing

Schedule:

• 8 hour shift
• Monday to Friday

People with a criminal record are encouraged to apply

Ability to Relocate:

• McMinnville, OR 97128: Relocate before starting work (Required)

Work Location: Hybrid remote in McMinnville, OR 97128