Auto Collision Estimator

Job Title:

Estimator

Reports To:

General Manager

FLSA Status

Hourly Non-Exempt

Position Summary

The Estimator of All Ready Automotive Body and Paint is responsible for inspecting automobiles for damage; preparing estimates for repair; coordinating with insurance companies and customers; and verifying repairs to metal, plastic, and fiberglass parts are completed following industry and company guidelines and practices.

Essential Duties & Responsibilities

The requirements listed below are representative of the essential duties and responsibilities required.

• Greet Customer and build a rapport.
• Examine damaged vehicle including pre-existing damage to determine extent of structural, body, mechanical or interior damage.
• Prepare cost estimates within insurance company guidelines and secure customer approval.
• Estimate the hours needed to complete the job/cost of labor.
• Estimate cost of labor and parts to repair or replace each damaged item.
• Estimate cost of repainting, converting to special purposes, or customizing undamaged vehicles.
• Determine feasibility of repair versus replacement of parts, such as bumpers, fenders, and doors, or payment of vehicle market value before damage.
• Review repair cost estimates with General Manager.
• Obtain insurance information, secure insurance company approval and coordinate repairs and payment with insurance adjuster; negotiate with adjuster as required.
• Prepare insurance forms to indicate repair cost estimates and recommendations.
• Work with technicians to submit additional insurance supplements after tear down.
• Notify customer of repair costs or insurance settlement.
• Prepare work orders, schedule vehicle repairs approved by customer and insurer and order parts and materials necessary for repairs.
• Communicate with customers throughout repair process.
• Create invoices for completed work.
• Ensure all work has been executed correctly by inspecting vehicles after repair.
• Ensure payments are made by customer or insurance company.
• Follow all company safety policies, procedures, and practices.
• Perform other related duties as needed.

Qualifications

• Must be at least 18 years of age.
• Two years of experience in auto body repair.
• One year of estimating experience in an auto body shop.
• One year of experience with CCC software.
• High school diploma or equivalent required; Some college courses preferred.
• Demonstrated effective communications with employees and customers.
• Demonstrated ability to resolve complex issues associated with an auto body shop.
• Extensive knowledge of auto body repair techniques and procedures.
• Ability to read work orders submitted by insurance adjusters.
• Ability to learn and explain latest technologies in auto paint and body work.
• Ability to meet the requirements of the Vehicle Operation Policy.
• Understanding of how to use tools required for the trade.

Competencies

Job Knowledge/Technical Knowledge: Demonstrates a sound working knowledge of current role and the technical systems, applications and equipment used in performing this role, and understands the impact this role has on other business functions within the organization.

Organization: Uses time efficiently by prioritizing and planning work activities.

Integrity and Respect: Demonstrates upmost level of integrity in all instances and shows respect towards others and towards company principles.

Judgment: Demonstrates ability to make independent and sound decisions in all situations.

Teamwork: Shares key information with others involved in a project or effort, works in harmony to accomplish objectives, responds with enthusiasm to directives, and shows support for departmental and organizational decision.

Quality: Sets high standards and measures of excellence to ensure quality assurance in every aspect of work performed.

Customer Service: The ability to demonstrate a series of activities designed to enhance the level of customer satisfaction including conducting a customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Interpersonal Communication: Writes and speaks effectively based on the psychological, relational, situation, environmental and cultural dynamics within the situation.

Problem Solving: Identifies and resolves issues timely by gathering and analyzing information skillfully.

Physical Demand

The requirements listed below are representative of the physical demand required.

• Must be able to work in shop environment with paint, resin/filler, grease, dust and other odors.
• Must be able to lift, carry, pull or otherwise move objects up to 50 pounds frequently and occasionally lift, carry, pull or otherwise move objects up to 100 pounds with assistance.
• Must be able to visually inspect vehicle damage in a variety of light and weather conditions.
• Close vision (clear vision at 20 inches or less); distance vision (clear vision at 20 feet or more); color vision (ability to identify and distinguish color variations).
• Must be able to bend, stretch, kneel, and squat to perform inspections.
• Must have manual dexterity sufficient to reach, grasp, lift and exert force with hand or power tool in a repetitive manner.
• Ability to hear and verbally communicate safety and work instructions.
• Able to operate motor vehicle including applying pressure to pedals and turning steering wheel based on road and traffic conditions.
• Must be able to wear appropriate PPE.

Work Environment

The requirements listed below are representative of the environmental factors required.

• Well-lighted, outdoor ambient temperature environment.
• Moderate to loud noise expected in environment with metal working and pneumatic tools.
• Occasionally employee will be in an environment with wet, cold or humid conditions.
• Work near moving mechanical parts.
• Work near dust and/or fumes.

Work Hours/Schedule

All Ready Automotive Paint and Body office hours are Monday through Friday 9:00am to 6:00 pm and Saturday 10:00 am to 3:00 pm. Additional hours and days may be required to meet business needs.

The purpose of this position description is to serve as a general summary and overview of the major duties and responsibilities of the job. It is not intended to represent the entirety of the job nor is it intended to be all-inclusive. Therefore, the position may be required or requested to perform for other work duties not specifically listed herein. Management reserves the right to modify, defer or rescind this position description at any time, with or without prior notice.

Employee Acknowledgement

Employee signature below constitutes employee's understanding of the requirements, essential functions, and duties of the position.

Employee__________________________________ Date_____________

Job Types: Full-time, Contract, Temporary

Pay: $20.00 - $40.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Day range:

• Monday to Friday
• Weekends as needed

Experience:

• Auto body repair: 1 year (Required)
• Auto estimating: 3 years (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person