Auto Care Center Manager

Company	WalmartSee more
Address	Dayton, OH
Form of work	Full-time
Salary	From $65,000 a year
Category	Healthcare

Job description

Job Description

Auto Care Center Manager

This position is responsible for assisting in the operation of a facility. An individual in this position will be expected to perform additional job related responsibilities and duties as assigned and/or as necessary.

Essential Functions
A n individual must be able to successfully perform the essential functions of this position with or without a reasonable accommodation.

Drives sales and financial performance in the Auto Care Center and service area by receiving and stocking merchandise; ensuring effective merchandise presentation, accurate and competitive pricing, and proper signing and in-stock and inventory levels; budgeting and forecasting sales; assessing economic trends and community needs; and ensuring that sales and profit goals are achieved and implementing plans to correct any deficiencies.

Provides customer service and assistance by acknowledging the customer; identifying customer needs; assisting with purchasing decisions; locating merchandise; resolving customer issues and concerns; promoting products and services, while maintaining a safe shopping environment; creating and processing customer requests and service orders in accordance with company policies and procedures; explaining Auto Care Center and automotive products and services; ensuring technicians are trained and certified on service related procedures; and staging customer vehicles and assisting with work flow as necessary.

Maintains the Auto Care Center and automotive sales floor and service area by stocking and rotating merchandise; removing damaged or out-of-date goods; setting up, cleaning, and organizing product displays; signing and pricing merchandise; securing fragile and high-shrink merchandise; maintaining equipment in accordance with company guidelines; handling customer and merchandise claims and returns; zoning the area; ordering, arranging and organizing merchandise/99 supplies; and monitoring the Auto Care Center and automotive area for environmental, disposal (for e xample, batteries, tires, oil) and OSHA compliance and ensuring customer safety and satisfaction .

Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders; supporting plans and initiatives to meet customer and business needs; identifying and communicating goals and objectives; building accountability for and measuring progress in achieving results; identifying and addressing improvement opportunities; and demonstrating adaptability and promoting continuous learning.

Provides supervision and development opportunities for associates by hiring and training; mentoring; assigning duties; providing recognition; and e nsuring diversity awareness.

Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by implementing related action plans; utilizing and supporting the Open Door Policy; and providing direction and guidance on applying these in executing business processes and practices.

Competencies
A n individual must be proficient in each of the competencies listed below to successfully perform the responsibilities of this position.

Drives Store Experience - Encourages Associates to identify and communicate ideas that will improve the products and services provided to local
Customers, such as in the Front-End or on the sales floor, and takes action to implement these ideas. Anticipates external factors (for example, weather, gas prices, local events) and uses this information to plan for Customer traffic and sales volumes. Applies information about competitor prices, products, displays, and change initiatives to upgrade knowledge related to own functional areas, ensure everyday low prices, and make improvements in the Store. Models and teaches Associates how to develop and implement new ways to provide a convenient, safe, and pleasant shopping experience for Customers. Challenges Associates to identify and apply methods for resolving Customer complaints and assists them with addressing difficult or complex issues.

Manages Merchandising Operations - Demonstrates and communicates solid working knowledge of merchandising products, equipment, and procedures. Monitors and ensures merchandising timelines are met for products, fixtures, displays, modulars, layouts, and floorplans. Ensures merchandising operations and Club standards are aligned with Company standards and Member expectations. Evaluates and responds to Member and Associate issues related to advising on, maintaining, procuring, displaying, and presenting merchandise. Educates and trains Associates on merchandise planning and improvement processes (for example, seasonal events, item merchandising, feature productivity) and monitors Associate i mplementation of these practices in order to achieve business goals and objectives.

Customer/Member Centered: Focus on the Customer/Member - Reviews customer/member-focused data and adjusts performance to address findings. Promotes and supports associate efforts to exceed customer/member expectations. Informs associates on how to identify and locate resources to meet the diverse needs of customers/members.

Judgment: Use Appropriate Judgment - Identifies, reviews, and applies policies and procedures to make informed judgments. Identifies and uses facts, information, and expertise to set priorities and make informed decisions. Uses data and evidence to determine the causes of problems and develop solutions to address them.

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WMF6269

Job Description

Auto Care Center Manager

Execution and Results: Manage Execution and Results - Holds associates accountable for completing work within expectations and time requirements. Plans and manages own and others' time, based on business priorities, and follows up to ensure all work requirements are completed in a timely and accurate manner. Identifies and obtains the resources needed to complete projects. Encourages associates to strive for excellence, efficiency, and quality in work practices.

Planning and Improvement: Plan and Pursue Team-Based Improvement - Coordinates and aligns planning with organizational initiatives and direction. Looks at work plans and makes changes, as needed, to achieve team or work group objectives. Sets realistic timelines for goal a ccomplishment. Improves work processes and practices to increase performance and results.

Influence and Communicate: Increase Commitment - Promotes ideas and links them to business needs and benefits. Builds trusting, cooperative relationships and alliances with others, inside and outside of the organization. Effectively communicates clear, up-to-date information on business plans and priorities (for example, change initiatives). Shares experience and ideas with associates across the organization.

Ethics and Compliance: Manage Ethics and Compliance - Instructs associates on how to act in accordance with policies and procedures, and supports their efforts in doing so. Ensures associates demonstrate the highest standards of integrity and ethics in work situations. Corrects ethical and compliance issues, enforcing compliance and administering appropriate consequences as needed.

Adaptability: Quickly Adapt - Demonstrates creativity and strength in the face of change, obstacles, and adversity. Adapts to competing demands and shifting priorities. Updates knowledge and skills to handle new complexities, challenges, and responsibilities. Seeks exposure to new ideas and p erspectives. Helps associates adjust to and develop the capabilities needed to implement organizational change initiatives.

Talent: Supervise Associates - Provides specific, honest, accurate, and timely feedback on associate performance. Assigns tasks to associates that fit their skill levels and maximize team performance. Uses people processes (for example, selection, development, performance evaluation) to ensure effective associate performance. Recruits and hires the associates needed to meet business requirements. Teaches, guides, and assists in the development of associates.

Physical Activities
T he following physical activities are necessary to perform one or more essential functions of this position.

O bserves associate, customer, or supplier behavior.

E nters and locates information on computer.

Moves up and down a ladder.

M oves up and down stairs.

Sits or stands for long periods of time.

C ommunicates effectively in person or by using telecommunications equipment.

C reates documents, reports, etc., using a writing instrument (such as a pencil or pen) or computer.

Grasps, turns, and manipulates objects of varying size and weight, requiring fine motor skills and hand-eye coordination.

V isually verifies information, often in small print.

Reads information, often in small print.

Visually locates merchandise and other objects.

V isually inspects equipment.

Safely operates large power equipment.

Reaches overhead and below the knees, including bending, twisting, pulling, and stooping.

Safely operates a motor vehicle.

Moves, lifts, carries, and places merchandise and supplies weighing up to 50 pounds without assistance.

Work Environment
Working in the following environment is necessary to perform one or more of the essential functions of this position.

Moves through narrow, confined spaces such as stacks of merchandise or supplies, storage areas, and closets.

Moves over sloping, uneven surfaces such as the parking lot, building perimeter, receiving bays, sections of the facility which have temporary cracks, or areas under repair.

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WMF6269

Job Description

Auto Care Center Manager

M oves over slippery surfaces in the work area as well as other areas that may become slippery during inclement weather.

W orks in areas requiring exposure to varying temperatures, extreme heat or cold, and/or wet, damp, or drafty conditions.

Works at heights, including on roofs, on scaffolding, or in ceiling spaces.

Works varying shifts as required.

Entry Requirements

Minimum Qualifications
2 years experience in automotive service or service industry field.
1 year of supervisory experience.
Valid driver's license
For facilities that sell firearms, I acknowledge that the position for which I am applying will require successful completion of a firearms- specific

Criminal Background Check (CBC) and Firearms Authorized Training.

For facilities that sell only ammunition and have state specific requirements, I acknowledge that the position for which I am applying may require a current state issued Certificate of Eligibility.

Preferred Qualifications
3 years experience in automotive service or service industry related field.

2 years of supervisory experience.
Automotive Service Excellence (ASE) Certification.
Automotive Certification from Automotive Technical Institute.
B achelor of Science in Business Management and Leadership through Live Better U and Bellevue University

Published On 04/06/2015 This job description supersedes all prior descriptions Page 3 of 4
WMF6269

Job Description

Auto Care Center Manager

Signature
I have read and understand the essential functions for this position and certify that:

I have the ability to perform the essential functions of this position either with or without areasonable accommodation.
I do not have the ability to perform the essential functions of this position either with orwithout a reasonable accommodation.

Associate/Applicant Printed Name Associate/Applicant Signature Date

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WMF6269

Job Type: Full-time

Pay: From $65,000.00 per year

Benefits: