Address
Form of workEssential Job Responsibilities/Functions:
Skills/Abilities:
The pay for this position is starting at $18.00/hour and based on experience.
Essential Education, Training, and Work Experience: High school diploma or general education degree (GED) required. 3-5 years of related experience preferred. Proficiency in the use of Microsoft Office products (Outlook, Excel, Word) preferred. Extensive 10 key and excellent typing skills (45 words per minute) strongly preferred. Completion of a Medical Billing Program and knowledge of medical terminology and ICD/CPT strongly preferred.
Physical Requirements: The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee must be able to remain in a stationary position 90% of the time while performing office work. They occasionally move around inside the office to access office equipment. The employee will occasionally lift and/or move up to 15 pounds.
Work Environment: This job operates in a professional office environment. The noise level in the work environment is usually low. The passage of employees through the work area is normal. The employee frequently works in a controlled climate.
*This job description is intended to describe the nature and level of work being performed by individuals assigned to this position.It is not to be construed as an exhaustive list of all responsibilities and duties required of the job incumbents. This job description may be modified due to business necessity.The Company will make reasonable accommodations regarding these duties, responsibilities and qualifications in compliance with federal and state disability laws.
- Works assigned new business 21+ days out for reports and work queues.
- Handles report issues are handled in a timely manner.
- Ensures completion and accuracy in the daily productivity report.
- Reviews work queue dashboard and prepares high priority accounts daily.
- Handles new hire training.
- Performs weekly audits of five accounts per pre-access specialist and reports findings to leadership.
- Maintains various department spreadsheets.
- Assists in the pulling and monitoring of reports to verify accounts are being worked timely and accurately.
- Seeks out new positive outcomes and innovative solutions to accomplish objectives when the normal ways of meeting client objectives are not working.
- Responds to client email, calls, and escalated patient calls, in the absence of a supervisor or manager, and forwards to management for final resolution.
- Performs all other duties as assigned.
Skills/Abilities:
- Customer Service - Provides timely, attentive, upbeat service to debtors in compliance with company policies.
- Technical Ability - Ability to operate a computer, necessary computer peripherals, and software required to meet job responsibilities.
- Time Management - Managing one's own time to accomplish goals. Demonstrates the ability to work under pressure while maintaining a high level of professionalism.
- Analytical - Ability to visualize, gather information, articulate, analyze, solve complex problems, and make decisions.
- Dependability/Reliability - Can be relied upon to meet deadlines and goals without constant supervision. Ensures that assigned responsibilities are completed by agreed upon deadlines.
The pay for this position is starting at $18.00/hour and based on experience.
Essential Education, Training, and Work Experience: High school diploma or general education degree (GED) required. 3-5 years of related experience preferred. Proficiency in the use of Microsoft Office products (Outlook, Excel, Word) preferred. Extensive 10 key and excellent typing skills (45 words per minute) strongly preferred. Completion of a Medical Billing Program and knowledge of medical terminology and ICD/CPT strongly preferred.
Physical Requirements: The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee must be able to remain in a stationary position 90% of the time while performing office work. They occasionally move around inside the office to access office equipment. The employee will occasionally lift and/or move up to 15 pounds.
Work Environment: This job operates in a professional office environment. The noise level in the work environment is usually low. The passage of employees through the work area is normal. The employee frequently works in a controlled climate.
*This job description is intended to describe the nature and level of work being performed by individuals assigned to this position.It is not to be construed as an exhaustive list of all responsibilities and duties required of the job incumbents. This job description may be modified due to business necessity.The Company will make reasonable accommodations regarding these duties, responsibilities and qualifications in compliance with federal and state disability laws.
