The Specialist is responsible for completion of all patient insurance verifications in order to verify eligibility, coordinate medical benefits, submit prior authorizations, update patient account information and determine coverage/responsibility for services to be provided according to the ION standardized process.
Essential Functions:
· Verify all new, returning, and annual patient eligibility including private, government and third-party insurance information within assigned territory or clinics.
· Verify primary, secondary & tertiary medical benefits and patient responsibility such as deductible, out of pocket, copay and coinsurance.
· Verify if any prior authorizations are required pre-treatment such as HMO or PCP authorizations initiating authorization request and confirming with the office staff once received
· Utilize online insurance portals, phone communication and other eligibility tools in order to obtain accurate verifications and submit authorization requests based on verified authorization requirements
· Coordinate with Financial Counselor, Patient Navigator and front office staff to ensure smooth collection process.
· Maintains appropriate documentation in clinic systems and EMR.
· Submit accurate pertinent demographic and supporting clinical documentation with pre-authorization requests timely to avoid unnecessary delays in patient treatment
· Obtain and track authorizations for all patients for whom their insurance requires pre-authorization
· Provide accurate, complete updates to sites on status of verification & authorizations for all patients requiring treatment authorization
· Communicate with patients, front end staff, physicians & payors as needed in order to obtain updated insurance and/or clinical information
· Update patient account with all necessary insurance and authorization information
· Contribute to the design of a centralized VOB & authorization model working closely with the ION Revenue Cycle Managers
· Operate compliantly at all times by keeping patient data secure and confidential and adhering to all company policies and procedures
· Maintain excellent customer service and kindness with all patients and staff
· Regular attendance and punctuality.
· Execute all functions of the role with positivity and team effort by ensuring that all processing and reporting deadlines are consistently achieved.
· Perform any other functions as required by management
Qualifications and Education Requirements
· Minimum of 2 years in this field or related field such as medical coding, financial counseling setting or similar service profession.
· Must be proficient using a computer, online websites, and email.
· Knowledge of basic medical terminology, ICD-10 and CPT codes.
· Ability to work a flexible schedule (including overtime, and weekends, as necessary)
· High school graduate or equivalent
Preferred Skills
· Previous oncology background preferred
· Basic Excel knowledge
Required Competencies
Strong Business and Organizational Competence. Exceptional Customer Service Skills. Strong functional Competence. Interpersonal Skill Competency. Stress Tolerance. Initiative. Adaptability. Accountability. Integrity. Self-Confidence. Time Management Skills with an emphasis on multi-tasking.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Weekly day range:
- Monday to Friday
Experience:
- medical coding, financial counseling setting: 2 years (Required)
- Insurance verification: 2 years (Required)
- Authorizations: 2 years (Required)
Ability to Commute:
- Nashville, TN (Required)
Work Location: In person