Audio Visual Technician-Casino Information Technology

The ancestors of the Sycuan Band of the Kumeyaay Nation existed many centuries ago as a community of people...a Tribe living together, farming, hunting and fishing to survive.
Much has changed since that time.  Today the Sycuan Tribe governs its Reservation, owns and operates a Casino and a Golf Resort, and owns a number of other business ventures in the San Diego Region.   
One attribute that remains unchanged, however, is Sycuan's sense of community.  Sycuan is more than just a business.  Sycuan is a community of people working together toward a common goal.  Whether you work in our state-of-the-art  Casino, our beautiful Resort, or become a staff member in our Tribal Government division, you will be part of the Sycuan family.

Job Purpose:

Provides technical support for computer hardware and software and ensures the operational capability of casino's audio-visual and event center systems

Job Duties and Responsibilities:

(Note: Duties and responsibilities may be added, deleted, or changed at the sole discretion of Sycuan Management at any time)

1. Supports audio and video requests for casino and golf resort meeting areas by coordinating and operating video, portable audio, music matrix and paging systems, installing and operating appropriate equipment for various locations, on-site promotions, events, and performances, and conducting regular maintenance and troubleshooting as needed. - 30%
2. Provides technical support for computer hardware and software by answering incoming help desk phone calls, providing personal service to computer users, installing PC hardware and software, configuring PC workstations and troubleshooting system failures. - 15%
3. Maintains efficiency of digital signage by creating sign layouts from integrated content sources and in-house creative artwork for screen display, enhancing messages displayed both front-of-house and in the Team Dining Room (TDR), ensuring that the correct hardware and software communicate effectively, testing AUDIO VISUAL playback for content and quality prior to going live, and troubleshooting diagnostics to isolate and correct problems. - 15%
4. Manages the Casino-Wide music system by controlling sound levels and variances on the casino floor, communicating with the Call Center for necessary amendments, and collaborating with Department Managers and Directors to ensure clarity of sound through the audio systems throughout the casino. - 15%
5. Maintains and organizes lighting, video and audio/visual equipment by receiving, counting and labeling lamps, bulbs, fixtures, wiring, monitors, video tapes, microphones, and audio compact discs, audio/visual equipment and storing inventory in designated areas. -15%
6. Assists IT Operations Manager by completing special projects as assigned. - 10%

Job Specifications:

Education and Experience:

Essential:

• High School Diploma or G.E.D.
• 5 years of theatrical, radio, TV or conference event audio and visual experience
• 3 years of experience in theatrical and concert lighting

Desirable:     

• Bachelor's Degree in Audio or Video Production or equivalent experience
• Casino theatre, conference, event or entertainment experience
• Audio and lighting schematic interpreting
• Data network implementation and support experience
• QSC and Crestron experience
• IT experience in a casino or gaming environment

Skills and Knowledge:

Essential:

• Proficiency in audio and video cabling deployment, troubleshooting, and repair
• Advanced working knowledge of digital media distribution system
• Working knowledge of sound, monitor and recording equipment
• Working knowledge of digital signage systems and content management
• Working knowledge of wireless video systems
• Working knowledge of theatre lighting
• Excellent guest service skills
• Ability to effectively communicate problems, resolutions, and instructions to non-IT personnel
• Ability to mix concert monitors and front-of-house audio 
• Ability to effectively communicate and interact with team members, touring acts and crews
• Ability to communicate effectively in the English language
• Ability to operate theatre projectors
• Ability to operate patch bay channel distribution
• Ability to operate channel splitter for monitor and house sound system
• Ability to design stage plot charts and input list
• Ability to read and follow schematic diagrams/flow charts
• Ability to hear a full range of audio levels
• Ability to see up to 30 feet
• Ability to do repetitive manual tasks
• Ability to stand and walk for up to eight hours
• Ability to appear for work on time
• Ability to work any shift (24/7)
• Ability to work shifts in excess of 12 hours at a time
• Ability to prioritize and perform multiple tasks and assignments
• Ability to maintain professionalism and composure
• Ability to understand and follow verbal directives and written directions
• Ability to accept constructive criticism
• Ability to maintain confidentiality and objectivity
• Ability to work in a smoking environment
• Detail-orientation

Desirable:

• Multi-lingual

Supervisory/Managerial Accountability:

Direct:          None

Indirect:        None

If you enjoy being part of a community dedicated to creating a memorable guest experience, we invite you to explore career opportunities with Sycuan and join our winning team!