Audio Visual Technician

How to Apply

A cover letter is required for consideration for this position and should be attached as the first page of your resume. Please include context for how your experience applies to this position.

Summary

You will collaborate with instructors and others to operate and resolve issues with a variety of instructional technology and audio-visual equipment. You will process and respond to calls or tickets for audio-visual technical support in a help desk role. You will also provide media support for classes, special events and conferences, which may include videography, video conferencing, video streaming, lecture capture and projection. Individuals in this position will participate in on-the-job training to gain skills and expertise.

You will report to the Technical Assistance Group supervisor onsite at the UM Ann Arbor Central Campus.

Some evening and weekend work is required.

Who We Are

The LSA Technology Services team partners with students, faculty, staff and other members of the LSA community to leverage technology and integrated solutions. We provide a broad range of services and skills to advocate for members of the LSA community and help them achieve their strategic goals. As a team we have agreed on 7 core values:

• Learn what is important to others
• Seek to understand and be understood
• Be a lifelong explorer
• We do what we say we are going to do
• We've got your back
• Stronger together
• Find joy, daily

Why Work at Michigan?

Being part of something greater, of serving a larger mission of discovery and care that's the heart of what drives people to work at Michigan. In some way, great or small, every person here helps to advance this world-class institution. It's adding a purpose to your profession. Work at Michigan and become a victor for the greater good.

Benefits at the University of Michigan

In addition to a career filled with purpose and opportunity, The University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and your family and plan for a secure future. Benefits include:

• Generous time off
• A retirement plan that provides two-for-one matching contributions with immediate vesting
• Many choices for comprehensive health insurance
• Life insurance
• Long-term disability coverage
• Flexible spending accounts for healthcare and dependent care expenses

Responsibilities*

• Answer calls, chats and walk-in questions for audio-visual technical support via a service center
• Provide service-oriented high-quality customer service to faculty, staff, students and event staff, assisting with audio/visual and computer technology and media in LSA classrooms and elsewhere. Respond to faculty, staff and student needs, and collaborate with other Technology Services staff.
• Identify appropriate AV technology solutions for teaching and learning.
• Train faculty, staff and students in use of LSA classroom facilities, equipment, and new instructional technologies; act as back-up for colleagues.
• Troubleshoot technical issues and follow up on operational problems with equipment and facilities
• Clean and maintain equipment
• Work with web-based reservation system to maintain equipment inventory and data collection
• Work together with colleagues on projects and technologies in team meetings and through electronic communication and social networking software
• Work with a very diverse community of faculty, students, and staff

Required Qualifications*

• At least two years support experience
• Considerable experience with and knowledge operating complex audio-visual and computer-based technologies
• One year experience in operating video and data projector systems and media control systems

Physical Requirements:

• Move and transport objects such as projectors, screens, monitors, equipment carts, AV racks, and AV podia with weight up to 50lbs (frequency of working with the maximum weight may be up to several times a month)
• Travel between buildings during inclement weather
• Move cart-based equipment between buildings
• Work in enclosed spaces in the vicinity of numerous electronic components
• Navigate in enclosed spaces in the vicinity of numerous electronic components
• Navigate to and from work spaces accessible only by stairs
• Ability to sharply focus projected images close up or from distances up to 200 feet
• Communicate with instructors, students, and others with rapid accurate response to spoken directions

Additional Information

As one of the world's great liberal arts colleges, LSA pushes the boundaries of what is understood about the human experience and the natural world, and we foster the next generation of rigorous and empathetic thinkers, creators, and contributors to the state of Michigan, the nation, and the world.

To learn more about diversity, equity, and inclusion in LSA, please visit lsa.umich.edu/lsa/dei.

To learn more about LSA's Mission, Vision and Values, please visit lsa.umich.edu/strategicvision.

Mission Statement

The mission of the University of Michigan is to serve the people of Michigan and the world through preeminence in creating, communicating, preserving and applying knowledge, art, and academic values, and in developing leaders and citizens who will challenge the present and enrich the future.

Background Screening

The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks. Background checks are performed in compliance with the Fair Credit Reporting Act.

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.