Audio Visual Install Tech

The AV Install Technician performs installation tasks for Zen Techworks client projects, including but not limited to:

• cable pulls
• cable terminations
• Speaker installations
• Security Camera installation
• audio-video and network systems equipment installation
• desktop computer setups
• rack setup and wiring

This position reports to a Project Manager ensuring projects achieve time, scope, budget, quality, safety and customer satisfaction requirements.

Coordination of schedule for this role will be handled by the company dispatch role and project manager, as needed.

Position Responsibilities

· Read and interpret electronic schematics, AV drawings, and architectural blueprints.

· Use hand and power tools to solder and crimp connectors along with various other installation system related tasks.

· Test cabling, functionality of systems, and possible firmware loading, as necessary.

· Must be able to effectively handle stressful situations.

· Follow Lead Installer’s instructions.

· Basic math, written & verbal communication.

· Install various cable types in walls, ceilings, per local code.

· Install AV devices on wall and ceiling.

· Install desktop computer systems and work with our helpdesk team for onsite needs.

· Use a digital multimeter.

· Keep jobsite clean.

· Communication with clients as required:

o Keeping them informed of change progress.

o Notifying them of impending changes or agreed outages.

· Improve client service, perception, and satisfaction.

· Enter all work as service tickets into Autotask.

Knowledge, Skills, and Abilities

· Must be responsible, self-motivated, self-starter, personable and well-organized.

· Interpersonal skills, such as phone skills, communication skills, active listening, and client-care.

· Basic computer knowledge.

· Superior customer service skills to work with clients.

· Ability to think creatively and methodically as you manage multiple tasks simultaneously.

· Knowledge of complex wiring configurations and/or signal flow for audio, video, control, network.

· Knowledge and use of specific test equipment for required applications.

· Knowledge and application of industry installation safety codes and standards.

· Ability to handle physical tasks, such as lifting large/heavy objects and use of tools.

· Willingness to learn and adapt to the client’s culture.

· Ability to work both independently as well as within a team environment.

· Valid Driver’s License and a clean Motor Vehicle Record.

· Minimum of 2 - 4 years of audio-Visual Installation experience required.

Credentials and Experience

· Previous installation (electrical or low voltage) experience

· Familiarity with computer systems and desktop connections.

· 2 years Field Installation and audio-video experience required.