Audio Visual (A/V) Technician Support Specialist

Mount St. Mary’s University, Information Technology Support Center, has an immediate opening for an A/V Tech Support Specialist. This is a fulltime 40 hour a week position. Overtime and weekends are required.
Seeking qualified individuals who will provide Audio Visual tech & equipment support for on-site users and our Frederick campus. Potential candidates must be able to demonstrate excellent customer service skills as well as technical proficiency in Microsoft Office.

Job Essential Duties and Responsibilities:

• Train end-users on A/V systems & equipment
• Provide technical setup and support for Web Conferencing (Zoom, Skype, WebEx, Etc.) and troubleshoot equipment
• Livestreaming campus lectures & events
• Setup and tear down of A/V before and after events
• CATV maintenance & repair
• In depth knowledge of audio systems, mics, mixers, amps, speakers
• Live sound management of audio equipment, mixing board, for indoor or outdoor events in the following locations, arena, chapel, theater, auditoriums or lecture halls.
• Responsible for sound checks, equipment placement, volume and quality of sound
• Understand and trouble shoot all A/V equipment as well as auditorium & classroom configurations
• Documentation of A/V system processes
• Coordinate tech & A/V equipment for internal and external users & event requirements
• Working knowledge of a range of A/V diagnostic utilities & tools
• Collaborate with Director of Client Computing & A/V Systems on A/V projects and expansion plans
• Install, maintain and upgrade equipment and its associated infrastructure
• Receive and respond to incoming calls, texts, and/or e-mails regarding A/V software/hardware problems.
• Runs diagnostic tests to isolate system problems and make recommendations for potential solutions
• Perform related duties consistent with the scope and intent of the department
• Supervise AV Student Techs

Minor Tasks

• Inventory of A/V equipment and tracking
• Making Ethernet and Coax cables
• Other duties as assigned

Special Knowledge:

• Technical training and experience in personal computer hardware and software, Audio Visual systems and networking is required.
• Familiarity with PCs, cameras, printers, projectors, touch panels, sound systems including mixers, amplifiers, microphones, etc.
• Two to three years AV technician or AV installer experience
• Proficiency and in-depth knowledge of AV systems
• Ability to read architectural and schematic diagrams (System and Building Drawings)
• Proficiency with PCs and MS Office
• Audio DSP programming and balancing
• Crestron/AUX/Extron Control System loading and debugging (programming is a plus)
• VTC and Digital Media knowledge and experience

Physical Requirements:

• Ability to climb stairs.
• Normal, corrective vision range, the ability to distinguish letters, numbers & symbols.
• The ability to lift and move computer equipment, if needed, of up to 40 pounds.
• Must be able to negotiate between various buildings on campus.
• Must be able to work weekends and overtime based on diverse remote learning classes/event schedules.

Job Requirements: Education, Experience and Skills:

• Potential candidates must be able to demonstrate excellent customer service skills.
• Technical proficiency in Microsoft Office.
• AA or Vocational High School diploma in audio-visual engineering or related field and two (2) years as an A/V Technician, Or High School Diploma or GED and six (6) years of A/V Systems experience.
• Familiarity with PCs, cameras, printers, projectors, PA systems including mixers, amplifiers, microphones and other office equipment as well.
• Must be customer focused. Promote a continuous quality improvement effort to enhance the services provided to clients, students & staff by demonstrating positive attitudes and actions through a display of courtesy, congeniality, cooperation, professionalism, and sensitivity
• Overtime, weekend and evening as required. Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills. Strong documentation skills. The successful candidate will have and maintain excellent customer-service skills, high attention to detail, be willing to learn and be part of a team.

Salary/Benefits

• Minimum Pay Rate: 22.00/hour
• This is a full-time position with full benefits and annual, holiday and sick leave. The university offers a generous benefits package, including tuition remission for graduate and undergraduate classes at Mount St. Mary’s University, retirement program with a match as well as a generous paid time off schedule.