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Form of workPay range: $20 to $24
Job Description:
Responsibilities:
Job Description:
Responsibilities:
- Management of onsite AV Technical Management, including configuration & installation of AV devices, eg, Poly, Crestron, AMX, Cisco, Yealink, Logitech, Microsoft Teams.
- Perform routine testing and problem diagnosis for projectors, microphones, speakers, amplifiers & LCD/Plasma Displays.
- Perform preventative maintenance to resolve problems or identify resolutions to appropriate vendors or manufacturers.
- Coordinate with AV equipment OEMs for resolution/workarounds, when required.
- Assist with company meetings/functions that require use of AV infrastructure (audio, video conferencing, webcasting, visual display or projection, and control system (AMX, Crestron) operations.
- Interact with client Customer Help Desk ticketing system to respond to end user requests.
- Setup and breakdown of all onsite meetings.
- Daily system testing to ensure equipment and room functionality.
- Responsible for escalating all next level break fix issues to their manager for resolution.
- Perform remote testing for local and regional offices.
- Polycom AV equipment management and configuration.
- Videoconferencing experience including operation, call set-up and equipment.
- Establishing and testing of individual and group VC sessions, i.e. meeting support, including consultation of users on best possible connection type.
- Effective communication and interaction with employees, clients, and colleagues and the ability to work effectively with all levels of the organization.
- Ensure operational availability of all dedicated audio visual and Video Production environments.
- Ability to work and think independently and ensure to meet deadlines.
- Good Knowledge of Windows based devices.
- Ability to balance multiple tasks with changing priorities.
- Strong organizational skills and excellent attention to detail.
- Excellent communication and interpersonal skills, both verbal and written.
- Demonstrated customer service focus and client communication skills.
- 3-5+ years of industry experience in fields relating to technical management of AV environments.
- Certification from respected vendors, Poly, Crestron (CTS), AMX, Cisco, Microsoft
- Experience of Microsoft Teams / O365 integration.
- ITIL v3. Foundation a Plus.
