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Form of workBrown University Athletics is currently seeking candidates for the Athletics Ticket Representative. Located in Providence, Rhode Island, and a member of the Ivy League, our intercollegiate athletics program consists of 34 varsity teams with approximately 1,000 athletes who participate within the National Collegiate Athletic Association (NCAA-D1).
This position is responsible for selling tickets and will-call at various athletic events. Job duties and responsibilities include, but are not limited to:
Providing excellent customer service at home athletic events
Process sales in AudienceView ticketing system
Ensure PCI compliance with cash control process
Managing complimentary tickets at will-call
Scanning tickets and student IDs
Assisting customers with online ticket purchases at varied athletic events
Qualifications
Prior experience in customer service or hospitality industry
Prior experience with event tickets or cash handling
Ability to handle conflict and pressure and direct question and complaints to the appropriate person
Math skills to accurately calculate charges and make change in a high pressure situation
Requires knowledge of, or demonstrated ability to learn specific ticketing protocols and rules pertaining to Ivy League and NCAA
Possess a willingness and ability to support a diverse and inclusive environment.
Basic proficiency in excel, word, internet & email capabilities.
All division employees are required to demonstrate exemplary ethical conduct and conformance to NCAA rules and regulations; the duties of the position are to be performed in compliance with all NCAA and Ivy League rules and regulations; and any rules violations on behalf of themselves or any knowledge of violations within the division are to be reported to the appropriate parties. Employees in coaching positions are required to pass the NCAA Coaches Certification Test, maintain current AED/CPR & First Aid certification (certification is available at no cost through the Division), and attend all required divisional and/or NCAA training/education programs.
Background Check – Criminal, Education
All offers of employment are contingent upon successful completion of a background check and education verification satisfactory to Brown.
Recruiting Start Date:2023-05-23Job Posting Title:Athletics Ticket RepresentativeDepartment:Athletics and RecreationGrade:Grade 4Worker Type:EmployeeWorker Sub-Type:Seasonal/Intermittent (Fixed Term) (Seasonal)Time Type:Part timeScheduled Weekly Hours:10Position Classification:OnsiteSubmission Guidelines:Please note that in order to be considered an applicant for any staff position at Brown University you must submit an application form for each position for which you believe you are qualified. Applications are not kept on file for future positions. Please include a cover letter and resume with each position application.Still Have Questions?If you have any questions you may contact employment@brown.edu.EEO Statement:Brown University is an E-Verify Employer.As an EEO/AA employer, Brown University provides equal opportunity and prohibits discrimination, harassment and retaliation based upon a person’s race, color, religion, sex, age, national or ethnic origin, disability, veteran status, sexual orientation, gender identity, gender expression, or any other characteristic protected under applicable law, and caste, which is protected by our University policies.
