Athletic Ticket Operations Coordinator

Athletic Ticket Operations Coordinator

RE45429

Assistant Ticket Operations Manager

12D00:UKAA - Administrative Support

Lexington, KY

42

$17.24-27.59/hour

Staff

Full-Time

BA

https://hr.uky.edu/employment/working-uk/equivalencies

No experience required.

None.

Able to lift up to 10 lbs.

Days, Evenings, and Weekends. Monday – Friday 8:00 am – 5:00 pm, plus required evening and weekend overtime hours.

This position reports to the Director of Ticket Operations and is responsible for coordinating and assisting with day-to-day operations of the ticket office unit, in accordance with established policies and procedures. The Assistant Manager will serve as the primary or secondary ticket office contact for assigned sports and/or special events. Based on departmental needs, he/she will administer all facets of ticketing and game day operations for these events throughout the year. This individual may also provide oversight for a post-graduate intern assigned to other Olympic sports. The ideal candidate will work collaboratively with other ticketing staff members to either manage or assist with various Ticket Operations functions, including but not limited to ticket/parking fulfillment, student ticketing, mobile ticket troubleshooting and fan education, support of ticket sales account executives, and coordination of administrative tasks. This position also provides front-line customer support by assisting with daily coverage of the inbound ticket office phone lines and email inboxes.The Assistant Manager will also work on special projects related to customer experience, retention, and revenue generation that are critical to sustaining growth while maintaining a strong operational foundation.This teammate will have a supervisory role on Football and Men’s Basketball gamedays and may assist with other ticketed events as needed. Position requires the ability to work extended hours, including nights, weekends, and holidays in support of event schedules.
Must be able to comply with all SEC, University and NCAA rules and regulations.
IEBC (Internal Employee Being Considered).

· Passionate, dedicated, and hardworking with excellent written, verbal, and interpersonal communication skills.· Committed to delivering exceptional guest experiences by effectively assessing and responding to customer needs.· Strong organizational skills with the ability to handle multiple tasks and details efficiently, often with numerous interruptions.· Strong computer proficiency, including the ability to navigate and troubleshoot multiple computer systems and mobile platforms.· Experience with Microsoft Office Suite, especially MS Excel.· Demonstrated sense of initiative and the ability to work both independently and as part of a team.· Demonstrated ability to resolve issues and make decisions using appropriate discretion.· Excellent customer service skills and ability to handle high pressure situations.· Ability to establish strong working relationships with departmental employees and achieve objectives in a team environment.· Superior integrity, ownership, and accountability.

No

· One to two years of full-time experience in ticketing or a related field, preferably in college athletics. Full-time internships/Graduate Assistant experiences are applicable.· Prior experience in a high-volume, fast-paced, detail-oriented environment.· Prior experience with ticketing systems and specifically, student Ticket Operations.· Prior experience in customer service, cash-handling procedures, and supervision of part-time staff.· Knowledge of sport ticketing responsibilities, including season ticket renewals, distribution processes, and gameday operations.· Familiar with NCAA and SEC procedures and protocols.

05/23/2024

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Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.