Asst Manager - Table Games

The Asst.Manager- Table Games is responsible for developing an environment that creates excitement for guests and team members, promoting and retaining a highly skilled work force.  Responsible for actively building relationships with players and acts as a mentor to team members to build their player development skills; provides career development and direction for team members.  Manages staff and resources, related to Table Games Operations, on an assigned shift ensuring compliance with established regulations.

ESSENTIAL FUNCTIONS:

(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

1. Oversee and supervise TABLE GAMES on the casino floor and ensures their smooth operation. 
2. Assist in the daily operation of the casino.
3.  Create and implements strategies to increase revenue. 
4. Opening and closing gaming tables. 
5. Assure games run properly and according to the policies of the casino. 
6. Assure that regulations and procedures of the games are being followed. 
7. Periodically scheduled in floor or relief positions. 
8. Perform Shift manager responsibilities as needed. 
9. Manage daily labor to open and close games as needed. 
10. Perform team member evaluations. 
11. Carrie out supervisory responsibilities in accordance with the organization’s policies and applicable laws. 
12. Keep track of guest ratings. 
13. Issue markers for Table Games players. 
14. Issue comps to guest. 
15. Supervise dealers to ensure they are dealing properly and not making mistakes and ensure game protection.
16. Solve guest problems and complaints.
17. Perform table fills and credits. 
18. Settle disputes between players and casino employees. 
19. Insure adherence to all IGC gaming regulations and statues.

NON-ESSENTIAL JOB FUNCTIONS

1. Attend seminars when needed.

High school diploma or equivalent. Minimum of two years as a Floor Supervisor in a casino.

ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.):

• Must obtain and maintain all licenses / certifications per Federal, State, and Indiana Gaming Commission.
• Must successfully pass background check.
• Must successfully pass drug screening.
• Must be twenty-one (21) years of age.
• Must be able to work holidays and weekends, as well as flexible shifts and/or unusual hours.
• Prior experience in the Gaming industry strongly required.

KNOWLEDGE OF:

• Pertinent federal, state, and local laws, codes, and regulations.
• Hard Rock operations.
• Policies and procedures as well as knowledge of and ability to identify various cheating techniques.
• Games manuals, policies, procedures, and a demonstrated ability to coordinate or supervise the work of others.
• Player Tracking/Accounting system, floor coverage and margin control.
• Must be highly skilled in games security and TABLE GAMES operations.

ABILITY TO:

• Deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience.
• Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.
• Communicate clearly and concisely, both orally and in writing.
• Interpret and explain policies and procedures.
• This position spends time on the gaming floor and is subject to varying levels of crowds and noise, and the severity of which depends upon guest volume.
• Consistently communicate effectively with guests, as well as all levels of team members.
• Observe and direct actions of subordinates/trainees.
• Inspect and maintain areas for which responsible.
• Review and comprehend all necessary documentation.