Asst Delinquent Revenue

Salary: $37,310.00 - $62,183.00 Annually
Location : Greensboro, NC
Job Type: Active Full-Time
Job Number: 03895
Department: Finance
Division: Collections
Opening Date: 09/05/2023
Closing Date: 12/22/2023 11:59 PM Eastern
Description
*** Extended Recruitment ****
If you have applied previously for this recruitment, you need "NOT" apply again. All applications are still under consideration.
The City of Greensboro exists to partner with the community to build the desired quality of life for Greensboro. All of our actions are guided by our commitment to and measured by our success in building public trust and the future we and the community desire. Critical to our success is maintaining a work environment that fosters employee commitment to public service and making a difference in the lives of our residents. If this sounds like a purpose that you would like to share, please consider the opportunity below.
Compensation and Benefits:
Hiring Salary Range: $37,310.- $49,746. Full Salary Range: $37,310.00. - $62,183..Annually
You can learn more about the benefits that the City of Greensboro offers by visiting
Work Schedule:
Monday-Friday 8:00 am - 5:00 pm
The Delinquent Revenue Assistant position will perform a wide variety of duties to identify, document, and collect delinquent Parking Violations, Miscellaneous Billings, and Special Assessments, assist in bankruptcy filings, and provide skip tracing research for the delinquent collections team. This position assists the collection team by working to resolve customer complaints by phone and in person. The duties of this position are geared around the collection of delinquent debt and any other duties assigned for the successful operation of the Collections Division. Attention to detail, adaptability to changing environments, and ability to work quickly, and efficiently are attributes the position requires.
The Delinquent Revenue Assistant is responsible for:
Skip tracing on NSF checks, delinquent assessments, and miscellaneous billing accounts. *Performs extensive research to expedite the location of debtors.

• Makie initial calls on numerous accounts before the accounts are escalated to the Delinquent Revenue Collector.
• Data entry, research, and adjustments on assessments within the assessment billing system: CLCS.

The Delinquent Revenue Assistant has the responsibility of entering billing information to generate billings for assessment accounts; Updating records in the NC Debt Setoff application; Regular file transfers to and from third-party collection companies, and preparing and maintaining reports using Microsoft Word and Excel. Microsoft skills will be tested as part of the interview/screening process.
.This job is Non-Exempt and is subject to the overtime provisions of the Fair Labor Standards Act (FLSA)
Qualifications
Minimum Qualifications:

• High School Diploma /G.E.D.
• 2+ years prior customer service experience in a professional office environment that includes both phone and face-to-face contact
• 1+ years prior or current delinquent collections experience
• Intermediate level in Microsoft Word and Excel

An Ideal Candidate Would Also Possess (Preferred Qualifications):

• Associate degree or higher
• CLCS Experience
• NC Debt Setoff Experience
• Experience working with City water/sewer, paving, and nuisance abatement assessments

Requirements
Microsoft skills will be tested as part of the interview/screening process.
01
What is your highest level of Education? Please select Not Applicable if you do not possess a high school diploma or GED.

• Not Applicable
• High School Diploma / GED
• Some College
• Associates Degree
• Bachelors Degree
• Masters Degree

02
Do you have an Associate or higher degree in Business, FInance, Accounting, Business Management, or a related field? Degree must also be reflected in the Education section of your employment application

• Yes
• No

03
What is your level of proficiency with Microsoft Word and Excel?

• No experience
• Beginner
• Intermediate
• Advanced
• Subject Matter Expert

04
How many years of customer service in a "professional" office environment that includes both phone and face-to-face contact experience do you have?Experience must also be reflected on Work History/ Employment section of your employment application.

• No experience
• Less than one year experience
• 1 or more years experience, but less than 3 years experience
• 3 or more years experience, but less than 5 years experience
• 5 or more years experience, but less than 7 years experience
• 7 or more years experience, but less than 10 years experience
• 10 or more years experience

05
"Clearly" describe your experience (company name; job duties etc.) with customer service in a "professional" office environment that includes both phone and face-to-face contact experience. If no experience, indicate "N/A" in the designated area. Incomplete answers will not be processed.
06
How many years of experience do you have in delinquent collections or related field?Experience must also be clearly stated in the Employment / Work history section of your employment application)

• No experience
• Less than 1 year experience
• 1 years experience, but less than 3 years experience
• 3 years experience, but less than 5 years experience
• 5 years experience, but less than 7 years experience
• 7 years experience, but less than 10 years experience
• 10 or more years experience

07
"Clearly" describe your experience in delinquent collections or related field.If no experience, indicate "N/A" in the designated area
08
Do you have CLCS Experience?*** Experience must also be reflected in the duties/work section of the application. ***

• Yes
• No

09
Briefly describe your CLCS Experience If "No experience" please type "Not Applicable" or N/A in the designated area. Incomplete answers will not be processed, experience must also be clearly stated in the Employment / Work History section of your employment application. **
10
Do you have experience with NC Debt Setoff Experience?*** Experience must also be reflected in the duties/work section of the application. ***

• Yes
• No

11
"Clearly" describe your NC Debt Setoff experience If no experience, indicate "N/A" in the designated area.
Required Question