Associate Technical Project Manager

Have you streamed a program on Disney+, caught the latest binge-worthy series on Hulu, or tuned in for NFL highlights on social media? If the answer is yes, you have already benefitted from Conviva's technology.

At Conviva, we create the technologies and standards driving industry transformation and streaming growth worldwide. It's not about the data, it's about what you do with it. As the leader in census, continuous measurement and engagement for streaming, Conviva measures in excess of 500 million unique viewers watching 200 billion streams per year with 3 trillion real-time transactions per day across more than 180 countries. Our platform is designed to deliver the insights our customers need to understand their business and focus on what matters. Join us as we make streaming better.

What you get to do:

• Perform as the Point of Contact for Global Services both internally within Conviva, and externally with Clients.
• Support new and existing accounts within contractual guidelines.
• Lead the Implementation Services engagement for new accounts from end-to-end based on contractual agreements; on-schedule, on-budget, within-scope.
• Support the Global Services engagement for existing accounts, serving as the 'bridge' between the Client and internal teams; including Global Service, Product, Engineering, Sales, and Sales Field organizations.
• Supports the analysis, planning, implementation, and evaluation of all projects
• Partner with internal & external teams to assess business and implementation risks, guide the technical implementation process, assist with technical problem solving, and manage internal resources to resolve various customer issues.
• Support recurring internal and external status meetings monitoring account status providing day-to-day direction to cross-functional teams, while directing Clients on implementation best practices through clear communication, weekly reporting, and meticulous note keeping.
• Foster and maintain trusted partnerships with key stakeholders on accounts, while liaising internally within Conviva as the 'voice' of the Client, ensuring a strong customer focused working relationship
• Guide Quality Engineering and Integration Engineering account aligned colleagues to guarantee a seamless experience both for Clients, and internal account teams.
• Collaborate directly with various internal and external stakeholders, equally comfortable in leading a technical call with developers as you would presenting at a Quarterly Business Review before Client Executives.
• Create documentation that enables the transition from implementation to post implementation support.
• Consistently identify, define and improve on metrics measuring implementation success. developing repeatable and scalable processes to improve quality and delivery.
• Contribute to the internal knowledge base so you can share lessons learned with other resources.
• Proactively review and analyze failure root cause, engaging cross-functional teams of internal stakeholders to address through process/technology changes.
• Conducts analysis, research and data collection from a variety of sources as an inform into business decisions
• Assess and adapt to industry trends and changes, tracking popular players and media frameworks recommending changes or improvements within the Engineering function as necessary.
• Supports and adhere to Conviva's core values.
• Performs other duties or responsibilities as assigned or required.
• Outstanding planning and organizational skills; ability to meet tight deadlines.

What you bring to the role 

• BS preferred and a MINIMUM of 2 years of Project Management or Implementation Management experience in a fast-paced environment - ideally in, or related to, the OTT space. PMP certified, or equivalent.
• Proven track record leading multiple large and complex implementation accounts simultaneously
• Meticulous organization and project management skills with the ability to multi-task, prioritize and manage multiple \engagements of varying scope in a cross-functional environment
• Demonstrated change management, consensus building, conflict resolution skills
• Equally willing to learn and teach, while contributing to PMO best practices and policies
• Thorough understanding of end-to-end product development lifecycle, best practices and project management methodologies
• Collaborative cross functional mindset, problem-solving in ambiguous situations
• Must be able to build and foster good relationships and be able to look out for the greater good of the team and drive resources to project deliverables
• Excellent written and verbal communication, presentation, and interpersonal skills with the ability to be both resilient and level-headed
• Detail oriented and conscientious about documenting and tracking all detailed action items, issues, and risks
• Interest and pro-active willingness to contribute to: workflow, process, tools and team dynamics to help us manage and scale our rapid growth
• Bonus: Prior experience working with tools such as Salesforce and JIRA

Underpinning the Conviva platform is a rich history of innovation. More than 60 patents represent award-winning technologies and standards, including first-of-its kind-innovations like time-state analytics and AI-automated data modeling, that surfaces actionable insights. By understanding real-world human experiences and having the ability to act within seconds of observation, our customers can solve business-critical issues and focus on growing their business ahead of the competition. Examples of the brands Conviva has helped fuel streaming growth for include: DAZN, Disney+, HBO, Hulu, NBCUniversal, Paramount+, Peacock, Sky, Sling TV, Univision and Warner Bros Discovery.  

Privately held, Conviva is headquartered in Silicon Valley, California with offices and people around the globe. For more information, visit us at www.conviva.com. Join us to help extend our leadership position in big data streaming analytics to new audiences and markets!