Associate Support Engineer Nashville

Introduction

This person will work out of Nashville in a hybrid capacity. The expectation is that they will be working at the HCA corporate office 2-3 days/week and the remainder from home

Are you looking for a work environment where diversity and inclusion thrive? Submit your application for our Associate Support Engineer opening with Mobile Heartbeat today and find out what it truly means to be a part of the HCA Healthcare team.

Benefits

Mobile Heartbeat, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing
  
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
  
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
  
• Family support through fertility and family building benefits with Progyny and adoption assistance.
  
• Referral services for child, elder and pet care, home and auto repair, event planning and more
  
• Consumer discounts through Abenity and Consumer Discounts
  
• Retirement readiness, rollover assistance services and preferred banking partnerships
  
• Education assistance (tuition, student loan, certification support, dependent scholarships)
  
• Colleague recognition program
  
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
  
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

We are seeking an Associate Support Engineer for our team to ensure that we continue to provide all patients with high quality, efficient care. Did you get into our industry for these reasons? We are an amazing team that works hard to support each other and are seeking a phenomenal addition like you who feels patient care is as meaningful as we do. We want you to apply!

Job Summary and Qualifications

Associate Technical Support Engineer

For us, at Mobile Heartbeat™ improving the way clinical professionals communicate and collaborate is a calling. We seek talented, creative professionals who feel the same way. Here you’ll be part of a team that’s passionate about building great solutions that empower our customers to do great things. You’ll work in an environment that’s energized by new ideas and fresh thinking. And we have fun doing it.

JOB SUMMARY

The Technical Support Engineer is a key role within Mobile Heartbeat as we continue to grow our user-base on our existing platform—MH-CURE—and release our newest platform, Banyan. In this role, you’ll work directly with several internal teams (primarily Support and Solutions) to build tools that will help optimize process and repetitive technical tasks. This will ultimately enable us to better support our customers. A combination of technical aptitude, analytical skills, problem solving, excellent communication skills and drive to help the customer are critical to success in this role.

For this particular position, we’re to looking to hire a Support Engineer based in Nashville (or the Nashville metropolitan area) who will serve as the primary Support Engineer for our parent company, HCA Healthcare.

Additionally, the Mobile Heartbeat support team provides 24x7 on-call support for customers. Each engineer is required to participate in a rotating on-call schedule. A shift generally lasts 1 week and is compensated.

KEY TRAITS:

• Commitment to excellence. We are looking for people who care about doing good quality work, getting things done on time, and being productive.
• Commitment to customers. We are looking for people who really care about solving problems for customers. This role requires someone who responds quickly and with empathy; someone who wants the customer to be happy with the outcome and to feel that we are committed to them.
• Critical thinking & problem-solving. This role requires someone who uses a combination of logic and out-of-the-box thinking to troubleshoot customer issues.
• Eager to learn. This role requires someone who is eager to learn new technologies and acquire new skills.

RESPONSIBILITIES:

• Document troubleshooting activities and resolutions for support issues in ticketing system.
• Work with Support and Solutions teams to develop tools that will help optimize repetitive and time consuming tasks
• Document customer environments, unique configurations and possible configuration limitations
• Ensure that complex customer software issues are properly prioritized, reviewed, debugged and resolved
• Rapidly become a product subject-matter expert
• Manage priorities and allocate time appropriately
• Assist in implementation and upgrade of MH-CURE
• Contribute content to the Knowledge Base, documenting known issues, troubleshooting steps, best practices, and common tasks

EXPERIENCE AND EDUCATION:

• Experience of 2+ years in a similar role
• A Bachelor’s degree, preferably in Computer Science or a related field
• This person will work out of Nashville in a hybrid capacity. The expectation is that they will be working at the HCA corporate office 2-3 days/week and the remainder from home

SKILLS:

• Ability to think creatively
• Ability to manage time and tasks independently
• Ability to think clearly and react calmly.

LANGUAGES/TECHNICAL SKILLS:

• SQL-based query languages
• PowerShell
• Java
• Experience deploying software in the cloud, particularly Microsoft Azure (preferred)

Mobile Heartbeat is a clinical communication and collaboration company with the goal of driving collaborative care and positive patient outcomes throughout the healthcare enterprise. Our platform enables ever role in every department to communication by accelerating decision-making and most importantly, improving patient care.

HCA Healthcare, our parent company, has been recognized by the Ethisphere Institute as one of its World’s Most Ethical Companies for ten consecutive years, and we are proud of the impact we are having in our communities through employment, investment and charitable giving.

If you find this opportunity compelling, we encourage you to apply. We promptly review all applications. Highly, qualified candidates will be directly contacted by a member of our team. We are actively interviewing so apply today!

Mobile Heartbeat, Inc. is an Equal Opportunity Employer company

Mobile Heartbeat® is aclinical communication and collaboration company. We aim at driving positive patient outcomes throughout the healthcare enterprise.The MH-CUREplatform enables all roles in every department to communicate with context. The platformstreamlines clinical workflows. It accelerates decision-making, and improves patientcare. MobileHeartbeat delivers a new ecosystem of communication to the healthcare setting. A well-connected careteam insures optimal patient care. Mobile Heartbeat operates as an indirect, wholly owned subsidiary of HCAHealthcare.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for thedelivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Across HCA Healthcare’s more than 2,000 sites of care, our nurses and colleagues have a positive impact on patients, communities and healthcare.
Together, we uplift and elevate our purpose to give people a healthier tomorrow."- Jane Englebright, PhD, RN CENP, FAAN
Senior Vice President and Chief Nursing Executive

If you find this opportunity compelling, we encourage you to apply for our Associate Support Engineer WFH opening. We promptly review all applications. Highly qualified candidates will be directly contacted by a member of our team. We are interviewing apply today!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.