Address
Form of workCrisp color, graphic prints and playful sophistication are the hallmarks of kate spade new york. From handbags to clothing and décor, our exuberant approach to the everyday encourages personal style with a dash of incandescent charm. We call it living colorfully.
A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.
essential duties and responsibilities
client & service expert:
clientele development through coaching team on proactive client outreach, and building and maintaining relationships with new clients
develop business driving initiatives that build a repeat business or attract a new customer to the store
ensure each associate is actively utilizing their client book in order to generate increased sales through monthly client book reviews and evaluation of their outreach
ensure team is compliant will all clientele standards and thank you note program
model and supervise the selling environment, provide consistent coaching on sales training process in order to ensure the highest level of customer service and sales
leadership presence/steward of talent:
assist GM/Area Manager with the achievement of financial success through improvement of measurable results that positively impact the store performance
responsible for assuming the GM role in manager’s absence, if applicable
lead by example with the achievement of personal sales goals
educate team on product, sales plans, personal goals, measurable stats, is able to coach to these stats to ensure business in maximized
ability to network in the community to ensure open positions are filled efficiently with little impact to the business; build a bench for future promotions and openings
onboard new team members effectively through 30/60/90 touch bases; conduct ongoing review and assessment of employee performance through monthly meetings with direct reports
utilize mid-year and annual review process as a tool for associate development and advancement; monitor and address performance concerns on a timely basis, partnering HR when necessary
building brand equity:
understand and able to communicate the kate spade brand aesthetic, brand philosophy and lifestyle to the sales team and customer
ensure brand and operating standards are met to support brand consistency.
ensure visual merchandising directives are implemented and store presentation standards are achieved and maintained.
communicate merchandise sell-through, stock position, business trend information, product issues, customer feedback to GM/Area Manager in order to increase customer service and sales
operational excellence:
perform and supervise store opening and closing procedures including counting register funds, completing bank deposits, opening and closing registers and securing facility
assist GM/Area Manager with maintaining payroll budget by managing schedule and making necessary adjustments when the business warrants
monitor, maintain, and follow company policies and procedures with a focus on loss prevention to protect the company’s inventory and assets; conduct self audits
ability to accurately manage the processing of all pos transactions to maintain the integrity of the inventory
partner with warehouse to effectively manage workload planning, markdowns & merchandise flow processes
skills and abilities required:
professional sales development and exceptional interpersonal skills
strong leadership qualities; the ability to communicate effectively with all levels within the organization and to our client base
ability to analyze selling reports, identify business trends and react quickly to the needs of the business
comfort in making decisions and mediating conflict within a team-environment
proficient in windows-based software such as excel, word and outlook
physical requirements:
able to safely lift boxes up to 40 pounds
education and experience required:
Kate Spade is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Kate Spade at www.katespade.com.
