Associate Sales Support Engineer

As a member of the Sales Support Engineering Team, this entry-level position is a vital participant in a bold strategic initiative aiming to reimagine a broad suite of enterprise-level applications. The Associate Sales Support Engineer will serve as a supportive resource bridging our business development and engineering teams. This role is focused on assisting with product-related technical queries, managing client case work tickets in Salesforce, and responding to Information Security Questionnaires using Responsive. Candidates are expected to interface directly with technical leads, software architects, clients, and key stakeholders, requiring excellent communication and interpersonal skills.
The Sales Support Engineering Team promotes an open-minded atmosphere of learning and growth and expects the same from candidates. "Continual improvement" is not just a buzz- word: we foster a positive and enthusiastic atmosphere where we plan, support, and execute to make real progress in our processes and development (both personal and professional). Candidates should be excited to collaborate with a tight-knit team in refining methods of work to create process efficiencies that drive exceptional results. The right candidate will both be able to focus on working independently with order and intensity and feel at home working collaboratively with teams across the business. This role is a formative one for the future of the tax.com division within Ryan, LLC and will be best filled by candidates hungry to have a huge impact.
Why Ryan?

• Hybrid and remote work options
• Award-winning culture
• Generous personal time off (PTO) benefits
• 14 weeks of 100% paid leave for new parents (adoption included)
• Monthly gym membership reimbursement OR gym equipment reimbursement
• Benefits eligibility effective day one
• 401K with employer match
• Tuition reimbursement after one year of service
• Fertility assistance program
• Four-week company-paid sabbatical eligibility after five years of service

Duties and Responsibilities, responsibilities, as they align to Ryan's Key Results
Culture/Team:

• Perform assign tasks on time with diligence and high attention to detail.
• Prioritize assigned tasks with aggressive schedules to meet personal deadlines.
• Demonstrate a commitment to excellence in all tasks.
• Foster a collaborative and inclusive team environment.
• Act as a reliable and supportive team member.
• Encourage innovation and creativity within the team.
• Embrace challenges with a problem-solving mindset.
• Strive for continuous self-improvement.

Tasks:

• Efficiently manage the team's shared inbox, ensuring all incoming requests are promptly triaged and prioritized.
• Take charge of staging requests or cases in Salesforce, facilitating the smooth assignment of cases to the appropriate team members.
• Streamline the intake process for incoming requests, ensuring thorough documentation and organization for swift and effective resolution.
• Assist in engagements with potential clients by supporting the technical team during sales activities.
• Manage client case work tickets in Salesforce, keeping records organized and up-to-date.
• Respond to Information Security Questionnaires using Responsive, coordinating with internal teams to gather necessary information.
• Interact with clients and sales representatives to gain firsthand familiarity with client needs and determine the extent our services support their requirements.
• Provide support to the sales staff in pre- and post-sales efforts by participating in the RFP/RFQ process.
• Performs other duties as assigned.

Skills:

• Exceptional attention to detail and precision.
• Strong organizational and time management skills.
• Proficiency in handling high-pressure situations.
• Proactive and adaptable in a fast-paced work environment.
• Capacity to build and maintain positive client relationships.
• Adept at multitasking and managing competing priorities effectively.
• Team-oriented with the ability to work seamlessly with cross-functional teams.
• Technical proficiency in Salesforce, Responsive, and other relevant tools.
• Understanding of information security principles and practices.
• Ability to adapt and excel in a virtual work setting.
• Effective problem-solving and decision-making skills.

Education and Experience:
Associate's or Bachelor's degree in Business, Information Technology, or Cybersecurity, or equivalent related work experience. One or more years of practical Sales Support experience, preferably in the Fintech sector or similar.
Computer Skills:
To perform this job successfully, knowledge of specialized or technical terminology related to the assigned product line is essential. An eagerness to learn complicated software platforms independently is desirable, as is the ability to leverage advanced functions of office and productivity tools.
Certificates and Licenses:
Valid driver's license required.
Supervisory Responsibilities:
This position has no supervisory responsibilities.
Work Environment:

• Standard indoor working environment.
• Occasional long periods of sitting while working at a computer.
• Position requires regular interaction with employees at all levels of the firm as well as interaction with external vendors and clients as necessary.
• Must be able to lift, carry, push, or pull up to 30 lbs.
• Independent travel requirement: up to 10%.

Remote position
* For Denver, CO-based roles, the base salary hiring range for this position is
$66,000 - $78,000.
* For New York, NY-based roles, the base salary hiring range for this position is
$72,000-$86,000.
* For Bellevue, WA- based roles, the base salary hiring range for this position is
$69,000-$83,000.
* For Carlsbad, Glendale, Irvine, Los Angelos, Sacramento, and San Diego, CA-based roles, the base salary hiring range for this position is $69,000-$83,000.
* For Oakland and San Jose, CA-based roles, the base salary hiring range for this position is $72,000-$86,000.
*The Company makes offers based on many factors, including qualifications and experience