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Form of workJoin our Wheels team and be part of a dynamic, exciting and engaging business!
Together Let's Go Far
ESSENTIAL FUNCTIONS
- Perform a variety of administrative tasks including, but not limited to, loading in client vehicle inventory, auditing client data, creating briefcase service profiles, creating Client Fleet ID's and updating /creating contacts in both Briefcase & Fleetview.
- Complete Network setups in PP&A and CASE systems creating user profiles in ePlan, setting up reports in AS400, and accident management services in LPRMS Client Card.
- Ability to analyze client's vehicle inventory in large data sets. Manipulate and prepare the inventory for loading into systems.
- Work with Wheels Finance Rate Adm to ensure contract terms and pricing is in place, manages price changes for services or client reserve rates.
- Provide requested support to the Onboarding Quality Specialist to set up New and Existing clients in the Wheels system.
- Complete all client structure re-orgs ensuring EDI files and vehicle moves and service agreements have been updated.
- Perform client structure related tasks; create service agreements, uncode or code vehicles as requested, deactivate service agreements.
- Manage all administrative duties in a timely manner and accurate fashion.
- Perform ad hoc requests sent to the #Integration mailbox by utilizing a variety of Wheels and Vender systems to fulfill client and internal requests.
- Research, using all means available to determine resolution to client inquires/issues.
- Meet all internal/external expectations with prompt follow through on all requests.
- Training of employees new to the team
- Complete various projects and assignments
- Other duties as assigned.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
CORE COMPETENCIES
- Ability to work independently, demonstrate knowledge of products, commitment to success of coworkers and company, integrity, enthusiasm, and demonstrate willingness to get involved and make a difference.
- Excellent project management skills are necessary to complete all tasks within the required timeframes.
- Analytical thinking ability to diagnose problems and develop workable solutions.
- Solid communication skills to build support for a successful transition, explain complicated issues, and negotiate difficult solutions.
EDUCATION and /or EXPERIENCE:
- 5+ years of previous experience working in an office environment, including some customer service experience.
- Demonstrable expertise at multitasking and establishing priorities in a complex environment.
- College degree preferred or equivalent in customer service related experience.
- Must be PC literate in Word and Excel; Microsoft Access and Microsoft Project a plus.
WORK ENVIRONMENT
This position DesPlaines, IL and operates in a professional environment.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
At Wheels we believe that together as one team we can achieve amazing things for our clients and for our careers and professional development. We have brought together an incredible diverse team of dynamic and innovative professionals who share a single-minded passion for leading customer service and client success.
We value people who are courageous, determined, innovative and do the right thing.
When you join our team, you'll work with professionals who are passionate, friendly and smart. We foster a welcoming and inclusive environment for all, combined with the encouragement to continuously learn and grow
