Associate Manager, Customer Insights And Crm

JOIN US! We seek a Associate Manager, Insights Consultant/CRM to join our team, based in Northern, California!
With more than 30 years of customer-centricity at the heart of everything we do, SymphonyAI Retail | CPG helps business leaders, and their teams, identify, activate and realize efficient and effective opportunities for profitable growth in today's highly competitive omni-channel environment.
We provide the industry's only truly integrated AI-enabled solutions, tailored for the nuances and volume of FMCG/Grocery retail.
Our outstanding team of seasoned retail and CPG experts and a strong global partner ecosystem help us serve more than 1,200 organizations worldwide - including half of the world's top 30 grocery retailers and all of the top 25 global CPG manufacturers!
SymphonyAI Retail | CPG's innovations span the retail value chain, providing actionable insights that drive improved performance and CPG collaboration - and ultimately, revenue and margin growth.
WHAT WILL YOU BE DOING?
This is an entry level role with 0-5 years work experience required. We are looking for someone with an interest in data analytics and grocery retail who wants a growth opportunity. This role requires on site work in Dublin, CA and/or Modesto, CA. Candidates must we willing to commute daily to either of those two locations.
This roleserves as a key part of the client team, working with senior leaders andcategory managers for a major grocery retailer. Critical for success inthis role is the ability to manage and utilize customer data to generate benefitand value. You will use our proprietary tools as well as the data and models youand the team build to bring a customer centric perspective to support clientdecision-making, such as customer behavior, promotions, advertising, vendornegotiations, and assortments.In thisrole, you will also build skills in personalized marketing - e.g., learning howto target specific customer groups with personalized campaigns, and how toleverage our proprietary CRM tools. Last, you will serve as a client-facingthought partner to key clients and other insight consultants. We gauge successbased on actionable insights that result in measurable business value, thus theability to translate diagnostic analytics into prescriptive insight is vital tothe success of the role.
We are looking for a creative andcurious problem solver who is passionate about analytics and intrigued byapplying data science to real business problems. We have a team culture thatencourages innovation, expects a high level of ownership, and takes pride inwhat we do![A couple of sentences max to promote the USPs of the role - who does the role report to/why is this a great opportunity?
KEY ACTIVITIES

• Support client objectives to improve their overall business by driving customer loyalty and incremental sales
• Engage with members of the consulting team and clients to identify business problems that require customer analytics
• Support ongoing decision making related to promotions, advertising, vendor negotiations and assortments
• Partner with internal and external CPG focused groups on key initiatives
• Train clients on use of Symphony RetailAI tools and insights
• Develop data-driven Insights and present actionable recommendations
• Utilize BI tools including Symphony tools and reports to help answer retailer business questions
• Coach client teams in applying insight and recommendations created from the strategic insights team for their specific market and/or area of responsibility

WHAT WILL YOU BRING?

• 1-3 experience operating in a retail environment through retailer, manufacturer, broker or similar affiliation
• Bachelor's Degree in Business, and/or Data Management or Data Science related degree or certification
• Strong problem-solving skills, especially in leveraging data and analytics for decision making
• Highly proficient at conducting analyses in Excel and building presentations in PowerPoint
• Persuasive and clear oral and written communication skills
• Self-starter who enjoys working in a dynamic work environment, independently and with groups, to achieve optimal performance
• Experience working with customer centric data / loyalty data
• Experience utilizing CRM tools
• Prior experience in the food retailing industry or working for a CPG

WHY US?

• We have a start-up spirit within a large and growing international company
• Exciting technology including Artificial Intelligence
• Communication, Innovation and Collaboration are among our watchwords
• We will support and explore your ideas: if you can do it better, we want you to show us!
• Our teams comprise incredibly talented and passionate people who love what they do
• We will support your career growth and development
• Generous benefits including flexible working, private healthcare, company contribution to 401 (k), wellbeing / fitness reimbursement scheme, social and charity activities, generous holiday entitlement, your birthday off and lots more!

WHAT ELSE DO YOU NEED TO KNOW?

• Location - this is a hybrid role that requires regular visits to client based in Modesto/Dublin, California
• Annual salary, bonus and generous benefits

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