Associate, Luxury Retail Fashion

Our Culture:
At Resorts World Las Vegas, our culture is "YOU". We believe that every member on our team is an ambassador and is essential to the success of our company. We expect all Team Members to take personal ownership in ensuring everything they do is in the best interest of the company, and we do that through our three measurables of Show Up; Step Up; and Lift Up.
Summary Statement:
The Fashion Associate is responsible for personalizing an original, slightly unconventional retail experience that is sure to surprise and delight. The Fashion Associate strives to meet and exceed sales goals while cultivating a personal and memorable experience for clientele. With a deep understanding of product knowledge, this position is the key to ensuring customer satisfaction.
Core Job Responsibilities:
At Resorts World Las Vegas, we believe that every member of our team is an ambassador and is essential to the success of our company. We expect all Team Members to take personal ownership in ensuring everything they do is in the best interest of the company and that all will adhere to our five core non-negotiable responsibilities.

• Everyone is an Ambassador-No matter where you work at Resorts World Las Vegas, it is your responsibility to treat this property like you would your own home. No one gets hurt, everyone feels secure, the environment is clean, and every guest gets what they need.
• Everyone works in Safety-If you have a safety concern, it is your responsibility to address it by correcting it or notifying the appropriate department or individual.
• Everyone works in Security-If you See Something, it is your responsibility to Say Something. You must notify the appropriate department or individual if you feel there is a security concern.
• Everyone works in EVS-If there is trash on the floor, it is your responsibility to pick it up. If it is a mess that needs more attention, it is your responsibility to notify the appropriate department or individual.
• Everyone works in Guest Experience-If a guest needs assistance, it is your responsibility to assist that guest and do so with a smile. If the guest needs more assistance than you can provide, it is your responsibility to notify the appropriate department or individual.

Primary Job Duties:

• Lead the development of new customers, converting walk-in traffic to clients by creating energy, excitement and desire around the product and brand.
• Create a memorable guest experience by meeting their individual needs through product knowledge.
• Discuss and give fashion advice on general trends and developments in the fashion market.
• Meet and exceed individual sales goals.
• Build genuine relationships with clients through thoughtful and consistent outreach.
• Cross-perform in all assigned areas to ensure that merchandise sizing, ticketing and presentation are to company standards.
• Maintain knowledge of all merchandise and products.
• Safeguard confidential information, cash and credit card information, and merchandise.
• Assist with store recovery and stock room organization.
• Take accurate counts when needed to ensure system accuracy.
• Handle all customer issues in a friendly and helpful way, calling a member of the store operations team when needed.
• Maintain a high level of awareness and customer contact on the sales floor to create a safe and secure shopping environment for everyone.
• Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
• Other duties as assigned.

Qualifications Required:

• At least six months of customer service experience.
• Proven track record in achieving sales results.
• Ability to work varied shifts, including nights, weekends and holidays.
• Ability to effectively communicate in English.
• Polished appearance and demeanor.
• Excellent customer services skills.
• Ability to obtain & maintain full knowledge and understanding of company and department rules and regulations, policies and procedures.
• At least 18 years of age.

Preferred:

• High-end sales experience in a hospitality environment.
• Working knowledge of retail POS systems and functionality.
• Interest in Pop culture and Trend
• Previous experience in a large, luxury resort setting.

Minimum Education and Experience:

• High School Diploma/Equivalent
• At least six months of customer service experience.

Certificates, Licenses, Regulations:

• Proof of eligibility to work in the United States
• Position required licenses

Standing
75-100%
Bending
Yes
Climbing
Yes
Carrying/Lifting
11-20 lbs
Walking
Yes
Crawling
Yes
Sitting
0-25%
Reaching
Yes
Squatting
Yes
Kneeling
Yes
Twisting
Yes
Pushing/Pulling
13-25 lbs
Running
Yes
Confined Space
Yes
Contacts
Works Alone, with and around others
Weather Conditions
Extreme Heat and Extreme Cold
Hazardous Conditions
Yes
Noise Levels
High
Smoke
Yes